Di lingkungan Bea Cukai Indonesia, proses transformasi layanan publik telah dilakukan dalam beberapa tahun terakhir dalam rangka mendongkrak kinerja organisasi. Faktanya kinerja masih perlu ditingkatkan. Beberapa penelitian menyimpulkan bahwa kinerja organisasi dipengaruhi oleh budaya, pola kerja dan transfer pengetahuan. Makalah penelitian ini mengkaji dan memperluas pemahaman tentang dampak budaya organisasi adaptif, transfer pengetahuan dan pola kerja adaptif dalam mendorong transformasi digital untuk meningkatkan kinerja organisasi, mengembangkan program budaya dan pilihan pola kerja sebagai strategi untuk meningkatkan kinerja selama transformasi digital. Penelitian ini menggunakan pendekatan mix method, metode kuantitatif untuk menguji hipotesis, responden mewakili Bea dan Cukai Indonesia. Pendekatan kualitatif dengan observasi dan wawancara sebagai konfirmasi dan pendalaman penelitian. Temuan penelitian ini adalah: budaya organisasi memainkan peran penting dalam transformasi digital untuk mendorong kinerja, terutama nilai fokus pemangku kepentingan, kolaborasi dan pengembangan diri. Pola kerja adaptif penting untuk mempengaruhi transfer pengetahuan, mendorong transformasi dan kinerja digital, dan transformasi digital dapat memediasi budaya organisasi adaptif dan transfer pengetahuan dalam meningkatkan kinerja organisasi.
This investigation aims to examine and anatomize the weight of product quality and service quality variables on customer satisfpretense at PT Tigabelas Pilar Mandiri in South Jakarta. This research usual multiple linear regression method where the data was cured by SPSS program. The sample consisted of 61 respondents who were customers of PT Tigabelas Pilar Mandiri in 2020. The instrument usual to collect data was a structured questionnaire with a Likert scale consisting of 32 questions that were composed based on indicators and measurement derived from every variproof. The results showed that: (1) Product Quality impresss Customer Satisfpretense by 57.2%; (2) Service Quality impresss Customer Satisfpretense by 33.3%; (3) Product Quality and Service Quality synchronously impress Customer Satisfpretense by 57.8%.
The research aimed to know the impact of electronic delivery orders and logistics digitalization on the import document activities mediated by logistics service quality in the national shipping lines, especially the members of Regional Container Lines. Several logistics companies in Indonesia have now begun to utilize digital technology supported by the national logistics ecosystem platform to advance logistics activities, to assist logistics processes in all sectors, including the industrial sector. Shipping, especially by sea shipping. One of the research problems, among others, is that the TSJ/T3 terminal still uses manual delivery orders. The research used the path analysis method and Sobel test with a random sample of 102 PT Bhum Mulia Prima customers. The result of the study showed that electronic delivery orders and logistics digitalization partially contribute to the import document activities through logistics service quality. Furthermore, logistics service quality as the intervening variable strengthened the contribution of an electronic delivery order to the import document activities. Testing is also needed by comparing digital systems between the shipping companies that still do not use manual documents and those that have used online processes in import activities.
Indonesia, Malaysia, Thailand Growth Triangle (IMT-GT) is a sub-regional collaboration formed to accelerate economic transformation in less developed regions. The Growth Triangle is the basis of an economic concept driven by a strong political commitment. Through one of the sectors within the IMT-GT framework, the sub-regional cooperation in air transportation, Indonesia supports and plays an active role in implementing IMT-GT activities. In terms of implementation, it proposes flight points between the IMT-GT regions to improve air connectivity between these countries. The purpose of this study is to formulate the best strategy formulation for Indonesian government policymakers, in this case, the Directorate General of Civil Aviation, Ministry of Transportation, to deal with IMT-GT cooperation. This research uses a qualitative approach with a SWOT analysis method and a grand strategy matrix. The research locus was carried out at the Directorate General of Civil Aviation of the Ministry of Transportation of the Republic of Indonesia in 2019 with 6 key informants who have competencies and strategic positions at the Directorate General of Civil Aviation. Received: 18 May 2022 / Accepted: 18 August 2022 / Published: 2 September 2022
The aims of this research were to describe the oil pollution control system for protecting maritime environmentin the main port of Tanjung Priok and comparatively analyze the oil spill response methods.Ship oil spill seriously threatenedmarine environment and might cause an enormous loss of energy resources. Ship oil spill emergency response was a challenge due to limited time and resources as well as lack of historical data. The comparative analysis in this research was concerned with the oil spill response method with single case.This research proposed a decision making model for initial ship oil spill emergency response to cope with the problems. The core of this model was developing a hierarchical framework for decision making after identifying and quantifying the influential factors and alternatives from previous researches. Interviews were done with three informants face to face and by phone. The informants and participants consisted of Directorateof Marine and Coast Guard Unit, Disaster Management Section in charge of pollution control activities. The proposed model was implemented to real shipoil spill and the result indicated that it was reasonable to use the proposed model to select the best responseto the oil spill from ship with small volume of oil spill and near the cruise line.Based on the comparative analysis result, the most effective responseto marine oil spill was oil recovery by using a mechanical method and implementing dispersant and subsequently bioremediation
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