Objective - The development of the online transportation industry has led to increasing competition. In Indonesia, Gojek and Grab are competitors in their industry. Each company strives to maintain the loyalty and satisfaction of its customers by setting up procedures such as e-service quality programs and pricing policies. Under these programs, consumers have different levels of satisfaction and loyalty for each type of online vehicle. This study aims to measure the influence of e-service quality and price to build loyalty through customer satisfaction Gojek and Grab. Methodology/Technique - The type of the study is verification. An explanatory survey with simple random sampling technique is used. The sample includes 200 respondents from both online transportation operator's customers. The data of this study employs a path analysis with SPSS 25.0 and AMOS. Findings - The results show that there is a positive influence between e-service quality and price to build loyalty through each Gojek and Grab customers' satisfaction. Thus, we can say that Gojek and Grab consumers are quite satisfied with the quality and price so they pay with loyalty. Novelty – Good management in service companies will serve customers with great satisfaction, thus affirming the rightness of consumer loyalty to the company. Therefore, prices will be appropriate in addition to quality electronic services. This is because the relationship between the two can produce positive impacts such as consumer loyalty with mediation through satisfaction. Our study has several contributions, including adding insight into e-service studies, price, customers' satisfaction, and loyalty, especially in the online transportation industry. Type of Paper - Empirical Keywords: E-Service Quality, Price, Loyalty, Customer Satisfaction, Online Transportation. JEL Classification: M20, M21.
The purpose of this research is to know the influence of job satisfaction and organizational commitment of employees against the performance of employees. This research has the object i.e., the employees of Dinas Pendidikan Kota Bandung. The object of the research is under the governance of the city of Bandung has a role and a big responsibility over public education that is in the city of Bandung. Therefore, the performance of the agencies will be very influential towards the educational level of the community that is in the range of employment agencies. Good performance is influenced by some factors that are able to show the direction of the performance of the employees. This research focus is on employee job satisfaction and organizational commitment of employees to be tested how big its effect on performance. The research method used is descriptive and verification with a population of 151 employees and as many as 64 samples of respondents. Analytical techniques used are coefficients of correlation Pearson product moment and multiple regression analysis. Hypothesis testing using the test of ttest to see the influence of partially. The results of the study show that partially variable job satisfaction has a significant negative influence on performance clerk. Conversely, for variable organizational commitment does not have significant influence towards employee performance. As for the overall variables, job satisfaction and organizational commitment have a significant influence on performance clerk despite being on a low category.
Penelitian ini bertujuan untuk mengetahui gambaran dan pengaruh antar variabel yaitu strategi pengetahuan dan keunggulan bersaing berkelanjutan perguruan tinggi. Penelitian ini dilaksanakan di UPI, dengan unit analisis seluruh program studi sarjana yang berjumlah 46 program studi tersebar di tujuh fakultas. Adapun teknik penarikan sampling adalah purposive yang melibatkan ketua program studi sebagai sumber datanya dengan alasan sebagai regulator dan partisipan sekaligus. Analisis data yang digunakan adalah analisis regresi sederhana. Hasil penelitian menunjukkan 82.61% program studi sarjana di UPI ada pada kelompok dengan keunggulan bersaing sementara dan 76.09% program studi sarjana di UPI sudah cukup dalam menjalankan strategi pengetahuan. Selain itu, pembentunkan keunggulan bersaing berkelanjutan program studi sarjana di UPI dipengaruhi oleh penerapan strategi pengetahuan sebesar 34.1%.
Universities are organizations with inputs and outputs in the form of human resources so that in achieving quality graduates required quality input. By improving the quality of lecturers and educational staff is a quick way to improve the quality of graduates. In addition, in the process of transformation, organizational support is needed through an organization-focused culture of knowledge. In this case, colleges are trying to optimize what they have to determine the right strategy. Based on our previous research results the commitment of human resources is the factor that most influence the performance of universities. One way that is used is to associate the concept of quality with human resource management as a system of human resource improvement, which is with total quality human resource management (TQHRM). This study aim to develop a performance model of higher education organizations based on TQHRM and Knowledge Strategy. This research use survey method. This research is done at the Universitas Pendidikan Indonesia (UPI) with the subject of research is all academic units consisting of graduates study program which amounts to 71 departments. Because this research develops a model which is more formative then more suitable to use Partial Least Square (SEM-PLS). The result finding in Universitas Pendidikan Indonesia, TQHRM and Knowledge Strategy does not affect the performance of the organization. In using the indicators of organizational performance using balance scorecard in higher education is required assumptions include (1) the clarity and alignment of key performance indicators and performance appraisal university courses, (2) high organizational commitment of his teachers.
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