The purpose of this research is to understand the impact of implementing continuous improvement upon the occupational stress of employees within the framework of Lean management. The outcomes of empirical research mobilizing a mixed methodology proves that continuous improvement can help attenuate stress levels, whilst achieving or surpassing economic performance objectives, if its implementation means an effective and satisfactory participation by both employees as well as by management. Conversely, when there is no continuous improvement or it is ill-suited, Lean results in greater stress. These findings confirm the interest in furthering insight into Lean management by moving from a global approach to an approach integrating the effects of its various pillars, especially continuous improvement.
Trust is a key factor in the dynamics of any attempt to settle a conflict. A mediator may be the needed link between the parties, as long as they trust their mediator. But how far should mediators go to win parties' trust? On the basis of questionnaires filled out by participants in employer‐employee mediation, we arrive at a conclusion that differs from the prevailing wisdom. There is a threshold point rather than a linear relationship between the level of trust in the mediator and the degree of conflict resolution. Once the threshold has been reached, additional trust does not necessarily result in a higher level of conflict resolution. Possible explanations are set out and practical implications are discussed.
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