This study reviews literature on the use of Social Media (SM) in emergency response operations while identifying gaps in this research stream that need attention from Information Systems (IS) researchers. The research is grounded in past works and attempts to build on research on the application of SM in emergencies. It focuses on understanding the role of SM in the prevention, management and response to emergencies. The review contains a detailed literature exposition of IS and disasters journals. The appraisal of such research stream led the review to focus on the concept of digital volunteerism as an offshoot of crowdsourcing initiatives. Findings from the review reveal that previous studies overlooked the interfacing challenges between formal and traditional aid agencies on one hand and digital humanitarians on the other. Consequently, we identify gaps in the extant literature and propose areas of interest for future research.
This paper presents an extended model of individuals’ reactions to IT implementation initiatives. The aim is to explore the relationship between an employee’s cognitive appraisal of an IT initiative, their emotional response, and the processes they undergo when faced with difficulties in accepting IT adoption and change in an organizational setting. The paper presents the results of an interpretive case study based in Iran. According to the findings of the study, employees’ evaluations of a new IT initiative can become an obstacle to change. The paper’s first contribution is to provide a deeper understanding of the effects of an IT implementation on individuals’ emotions and cognition. The second contribution is the use of the extended model in a real organizational setting in Iran, a country in which the importance of employee’s reactions to technology change has never been considered as crucial.
This paper applies the gap archetypes framework as an analytical tool to evaluate the Community Information Centre (CIC) initiative (also widely referred to as telecentres) in Ghana. It critically examines how the interaction of 'soft' constructs (politics, culture, emotions, people, partnerships and context) influenced the outcome of the initiative. This paper is a response to recent calls for the evaluation of such intangible constructs and the extent to which they affect the implementation and utilisation of Information and Communication Technology (ICT) initiatives. Adopting a qualitative approach, this study investigated eight government-owned telecentres to highlight how these 'soft' constructs influenced the implementation and governance of the CIC initiatives. The results indicate that these 'soft' constructs were overlooked throughout the process of implementation which consequently negatively affected the suitability of the telecentres. The study also demonstrates the usefulness of the gap archetypes framework as an analytical tool for the evaluation of telecentres and ICT projects in general.
This paper examines the workflow and sense-making activities of digital volunteers, showing how they acquire, assess, process and scrutinise crowdsourced information to warrant confidence that the data satisfies the standard of engagement, production and analysis. We do so by studying a digital disaster response organisation -Humanity Road -through fifteen response operations across thirteen countries using digital ethnography over a period of sixteen months. This paper reports on the findings of this study, using a range of sources such as Skype chat logs, field notes, social media postings, and official documents. This paper also introduces a framework that offers a consistent and structured workflow for the communities of practice related to social media and data aggregation communities within the domain of Digital Humanitarian Networks. Our findings suggest practical implications for both the digital humanitarian organisations and government of the disaster-prone countries.
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