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Abstract

Experimental computer systems research typically ignores the end-user, modeling him, if at all, in overly simple ways. We argue that this (1) results in inadequate performance evaluation of the systems, and (2) ignores opportunities. We summarize our experiences with (a) directly evaluating user satisfaction and (b) incorporating user feedback in four different areas of client/server computing, and use our experiences to motivate principles for that domain. We then generalize (a) and (b) as recommendations for incorporating the user into experimental computer systems research.

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