This study aims to analyze the effect of promotion and service quality on the trust and loyalty of donors to perform Zakat, Infaq, and Alms in Dompet Dhuafa Riau. This research uses a quantitative approach with a survey method of 312 donors of Dompet Dhuafa Riau. The variable measurement uses a Likert scale with weights from 1 to 5. To analyze the effect of variables X1, X2 on Z through Y using statistical techniques path analysis. To test the level of significance using the t-test. This study found promotion had a positive and significant effect on loyalty, service quality had a positive and significant effect on loyalty, the trust had a positive and significant effect on loyalty, the promotion had an effect on loyalty through trust, and service quality had an effect on loyalty through trust.
Te political economy encompasses the management of revenues and spending to achieve the social welfare of the community. Hence, development is not solely emphasized economic growth but also equity. Tis article discusses the political economy according to Ibn Khaldun, written in his book, Muqaddimah. Tis study concludes that that political budgets must be carried out in a balanced manner by establishing budget certainty and increasing the discipline in use of the budget. Legislators make laws, referring to the creation of income sources so that the community will be able to meet their needs independently, and thegovernment can gather capabilities to carry out their duties and functions. Ibn Khaldun saw budget management as a means to solve public matters while also factoring the interests of rulers and governments.
Tujuan penelitian ini adalah mengetahui pengaruh kualitas pelayanan, kepercayaan terhadap kepuasan dan loyalitas pasien rawat jalan Poliklinik Saraf RSUD dr. Doris Sylvanus Palangkaraya. Populasi dalam penelitian ini adalah poliklinik bedah saraf rawat jalan yang pernah berobat di dr. Doris Sylvanus Palangkaraya. Teknik pengambilan sampel yang digunakan adalah non-probability sampling dengan jumlah sampel 120 responden. Analisis data menggunakan analisis jalur dengan bantuan program SPSS. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan berpengaruh langsung signifikan dan positif terhadap kepuasan dan loyalitas, kepercayaan berpengaruh langsung signifikan dan positif terhadap kepuasan dan loyalitas, kepuasan berpengaruh langsung signifikan dan positif terhadap loyalitas. Secara tidak langsung kepuasan berpengaruh positif dan signifikan terhadap kualitas pelayanan terhadap loyalitas dan kepuasan berpengaruh positif dan signifikan terhadap kepercayaan dan loyalitas. Untuk itu rumah sakit harus mampu meningkatkan kualitas pelayanan, kepercayaan demi terwujudnya kepuasan dan loyalitas pasien. The purpose of this study was to determine the effect of service quality, trust on satisfaction and loyalty of outpatients at the Neurology Polyclinic of RSUD dr. Doris Sylvanus Palangkaraya. The population in this study was an outpatient neurosurgery polyclinic who had been treated at dr. Doris Sylvanus Palangkaraya. The sampling technique used is non-probability sampling with a sample size of 120 respondents. Data analysis using path analysis with the help of SPSS program. The results of this study indicate that service quality has a significant and positive direct effect on satisfaction and loyalty, trust has a significant and positive direct effect on satisfaction and loyalty, satisfaction has a significant and positive direct effect on loyalty. Indirectly, satisfaction has a positive and significant effect on service quality on loyalty and satisfaction has a positive and significant effect on trust and loyalty. For this reason, hospitals must be able to improve service quality, trust in order to realize patient satisfaction and loyalty.
Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh lingkungan belajar dan disiplin terhadap motivasi belajar dan prestasi belajar taruna di Politeknik Negeri Bengkalis Jurusan Kelautan. Penelitian dilakukan di Politeknik Negeri Bengkalis, Jurusan Kelautan. Data yang digunakan terdiri dari data primer dan data sekunder. Pengumpulan data dilakukan dengan menggunakan kuesioner yang diberikan kepada taruna. Populasi dalam penelitian ini adalah taruna Politeknik Negeri Bengkalis Jurusan Kelautan yang berjumlah 140 taruna dan dengan jumlah sampel 104 taruna. Alat analisis yang digunakan adalah analisis jalur menggunakan SPSS versi 21. Hasil penelitian ini menunjukkan (1) lingkungan belajar berpengaruh positif dan signifikan terhadap prestasi belajar (2) lingkungan belajar berpengaruh positif dan signifikan terhadap prestasi belajar melalui pembelajaran motivasi (3) disiplin berpengaruh positif dan signifikan terhadap prestasi belajar (4) disiplin berpengaruh positif dan signifikan terhadap prestasi belajar melalui motivasi belajar (5) motivasi belajar berpengaruh positif dan signifikan terhadap prestasi belajar.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.