This paper presents an overview of e-government efforts in Greece. Its aim is to point out the necessity of designing and implementing efficient e-government applications in order to improve public sector quality. In this framework, firstly we discuss e-government basic issues. Then we present the structure of public sector in Greece and try to categorise used information systems. We continue with a review of best Greek e-government practices and we compare the progress of Greece against EU countries. We examine the potentials and barriers of the area and finally we demonstrate the arising opportunities and the key challenges regarding e-government in Greece.
As citizens are confronted with increasing volumes of information, boundless choices and endless opportunities in the Web environment, the need for personalized public e-services is more compulsory than ever. This chapter explores the way Semantic Web Mining technologies can be incorporated into public e-services domain in order to better meet citizens and authorities requirements. It describes the various steps of personalization process and examines techniques in use today to support it. In sequence, it introduces a recommendation scenario for an e-city portal. Finally, the chapter illustrates current trends in the field suggesting directions that may lead to new scientific results in the area.
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