Current State of Greek E-Government Initiatives

Markellos, Konstantinos; Markellou, Penelope; Panayiotaki, Angeliki; Stergianeli, Eirini

doi:10.15209/jbsge.v2i3.111

Cited by 5 publications

(7 citation statements)

References 3 publications

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“…Also, it is noted that the variables Optimization, Assurance, Citizens' services and Use of internet denoted no significant effects. However, concerning the employees' satisfaction regarding all listed variables, the upgrading of the services in the identified areas will make a significant contribution to their positive outlook, as the emerged and the expected benefits have been previously suggested by many researchers (Delitheou & Maraki 2010;Markellos et al 2007;Anthopoulos and Tsoukalas 2006).…”

Section: Discussionmentioning

confidence: 90%

“…Optimisation consisted of seven items and indicated the contribution of the e-government use to the organisation, citizens, servants and public administration as also reported by many researchers (Anthopoulos and Tsoukalas 2006;Delitheou & Maraki 2010;Markellos et al, 2007). In this sense, items such as "The upgrading of the citizen-state relations" and "The simplification of procedures" were introduced.…”

Section: Questionnairementioning

confidence: 92%

“…Prior to the economic crisis in Greece, the necessity of efficient applications to advance the interaction between public and government services was well recognized. As researchers targeted the weaknesses of the system to provide adequate information to satisfy the public, it was pointed out that the implemented initiatives and procedures presented reduced efficiency mainly due to the public administration complexity regarding its structure and operation (Markellos et al 2007). Also, Hahamis et al (2005) indicated the main obstacles which among other things included the funding, employees' skills and training, internet penetration (for the public sector, business and citizens) and the integration of the new services.…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

Mouza¹,

Kotridou²

2020

IJBSS

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Section: Discussionmentioning

confidence: 90%

Section: Questionnairementioning

confidence: 92%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

Mouza¹,

Kotridou²

2020

IJBSS

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“…As a result, the term e-government or digital governance has been developed. Th e fi nancial programs of the European Union gave an important impetus to the development of digital governance in Greece (Markellos et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

Reinstating Greek E-Governance: A Framework for E-Government Benchmarking, Improvement and Government Policies

Kontogeorgis¹,

Varotsis²

2021

PAI

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This paper presents the implementation and evolution of e-governance in Greece as well as offering insights, policies and suggestions for the design of e-government benchmarks. The research objectives of this article are to identify the appraisal of Greece in e-government over time and in relation to other countries as well as the role of internal audit and transparency related to digital public services. The method adopted is through an extensive bibliographic review of the Greek, European and international literature of the thematic field of e-government as well as the presentation of several frameworks to structure the discussion of e-government benchmark design based on a benchmarking with key indicators of published surveys from internationally reputable organizations. The findings of this paper are that Greece proceeded at a very slow pace in its digital transformation, shows shortcomings in e-government policies, records delays in adapting the services requested by citizens, and no matter the lack of investment in technological infrastructure, the effectiveness of e-governance presupposes proactiveness. Nevertheless, another key conclusion of the research is that Greece is far from the average performance of e-government in the European Union due to its chronic economic problems, the lack of technological equipment and the lack of overall orientation in e-government. Furthermore, this paper can be a measure of comparison for other countries that have similar characteristics to Greece in order to improve e-governance.

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“…From the interaction perspective, egovernment can be seen to happen in four key dimensions: government-to-citizen (G2C), government-to-employee (G2E), government-to-government (G2G), and government-tobusiness (G2B) [4], [23], [19], [14].…”

Section: Introductionmentioning

confidence: 99%

Towards the development of a citizen-centric framework for evaluating the impact of eGovernment: A case study of developing countries

Otieno

Omwenga

2014

2014 IST-Africa Conference Proceedings

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eGovernment has emerged as one of the innovative ways of providing information and delivering services to citizens. It is providing governments with new opportunities of bringing services closer to the citizen in cost-effective, efficient and transparent ways. In spite of the implementation of e-government, there is little research that has been conducted in the context of developing countries to benchmark and appraise the impact of e-government on the target groups. Assessment of impact is important to justify public fund expenditure and inform future projects. Most studies on assessment of e-government have been done in developed countries where the context is different from that of developing countries. Therefore, there is need to develop frameworks that are suitable in the context of developing countries.Studies on assessing impact have been done at macro, meso and micro levels. These studies are largely based on supply-side and a few on demand-side with little focus on outcomes and impact. In this paper, we perform an analysis of various proposed e-government assessment frameworks with the aim of identifying and recommending the adoption of a framework that is suitable in the context of a developing country. We propose the adoption of a hybrid framework that amalgamates the frameworks developed by Bhatnagar and Singh and Verdegem et al due to their contextual suitability and citizen-centric approach. This is an exploratory study that lays foundation for further research in the development of an appropriate framework using the proposed approach.

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Current State of Greek E-Government Initiatives

Cited by 5 publications

References 3 publications

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

Reinstating Greek E-Governance: A Framework for E-Government Benchmarking, Improvement and Government Policies

Towards the development of a citizen-centric framework for evaluating the impact of eGovernment: A case study of developing countries

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