Towards the development of a citizen-centric framework for evaluating the impact of eGovernment: A case study of developing countries

Abstract

eGovernment has emerged as one of the innovative ways of providing information and delivering services to citizens. It is providing governments with new opportunities of bringing services closer to the citizen in cost-effective, efficient and transparent ways. In spite of the implementation of e-government, there is little research that has been conducted in the context of developing countries to benchmark and appraise the impact of e-government on the target groups. Assessment of impact is important to justify public fund expenditure and inform future projects. Most studies on assessment of e-government have been done in developed countries where the context is different from that of developing countries. Therefore, there is need to develop frameworks that are suitable in the context of developing countries.Studies on assessing impact have been done at macro, meso and micro levels. These studies are largely based on supply-side and a few on demand-side with little focus on outcomes and impact. In this paper, we perform an analysis of various proposed e-government assessment frameworks with the aim of identifying and recommending the adoption of a framework that is suitable in the context of a developing country. We propose the adoption of a hybrid framework that amalgamates the frameworks developed by Bhatnagar and Singh and Verdegem et al due to their contextual suitability and citizen-centric approach. This is an exploratory study that lays foundation for further research in the development of an appropriate framework using the proposed approach.

Pengembangan Mentoring Management Dalam Menghasilkan High Quality Human Resource Di Tingkat Universitas Dalam Menghadapi Masyarakat Ekonomi Asean (Mea) Dengan Menggunakan Konsep Kiyosaki Dan Blanchard Abcd Trust Methods-Hsova

“…Para manajer memecah visi strategis menjadi tugas-tugas yang jelas, fokus kepada hal-hal detail dan praktis untuk mewujudkan apa yang telah dicanangkan menjadi sasaran, langkah demi langkah, hari demi hari. Pola pikirnya adalah pola pikir taktis, yaitu bagaimana mengambil keputusan yang efektif, melakukan pengiriman efektif, tepat waktu, menghemat biaya, dan menghasilkan penerimaan (Otieno & Omwenga, 2014). Para manajernya lebih sering mengatakan "tidak", tetapi kesuksesan seorang manajer hanya dicapai lewat orang lain.…”

Evaluation of the Implementation of the e-Citizen in Kenya

“…[20] put emphasis on the need to develop frameworks that are suitable in the context of developing countries. Various researchers have proposed different frameworks for the assessment of e-Government projects.…”

A Roadmap for the Adoption of Government E-payments in Kenya

“…Indeed there were other frameworks and models developed in the area of e-government services however most of these frameworks we either for evaluating the impact of e-government services or for assessing its implementation. [10] …”

“…Most of the existing models and frameworks were found either to be for evaluation of the impact of e-citizen or assessment of the success of e-citizen in Kenya. An example of this is the framework for Evaluating the Impact of e-Government from citizen's perspective [10] The third objective of this study which forms the core of this research was to develop a roadmap for adoption of e-payments for the government of Kenya. This roadmap was to address issues that have been identified to be impairing the adoption of e-payments in the government of Kenya.…”