Level-Based Development of E-Government Services

Renovating Information Technology Infrastructure to Effectively Provide E-Services

“…Markellou et al [5] proposes that for the implementation and successful operation of e-govemment, the proper design, which will be the basis in order to receive a series of strategic, administrative and operational benefits, is necessary. The application of e-govemment in the public domain can be gradually performed in fourteen levels, easing the adjustment of the traditional governmental model to the electronic one.…”

“…This allows the unobstructed flow of information from/to the public sector and gives the possibility not only to the citizens but also to the businesses (private sector) to acquire better access in the services that state provides. The Hellenic Ministry of Economy and Finance and especially its General Secretariat of Information Systems (GSIS) has applied the fourteen levels approach [5] in order to provide e-services to citizens and businesses. In this paper, we discuss the case of reengineering existing legacy information systems in order to effectively support eservices.…”