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The present study explored the issue of organizational citizenship behaviour (OCB) as a context‐related phenomenon, from a multidimensional perspective. More specifically, it was hypothesized that organizational learning (structures and learning values) would be positively related to (a) OCB that benefited the organization as a whole (OCBO) and (b) OCB that immediately benefited particular individuals (OCBI). The hypotheses identified the school as the unit of analysis; so all variables were aggregates of individual responses to the organizational level of analysis. Justification for aggregation was provided by a within‐group similarity index (rwg) and a within‐ and between‐entities analysis (WABA). Results from a sample of 31 schools confirmed the main hypotheses, and generally supported the notion that OCB could be treated as a context‐related phenomenon. These results should encourage researchers and practitioners to focus more attention on the organizational context and its characteristics as related to OCB.

The present study focused on innovation of teams, examining the contributions of team interaction processes (exchanging information, learning, motivating, and negotiating) and structures (functional heterogeneity and frequency of meetings) to innovation. Specifically, it was hypothesized that (a) team structures will be positively related to team innovation, (b) team heterogeneity will be positively related to team interaction processes, (c) team interaction processes will be positively related to team innovation, and (d) team interaction processes will mediate the relationship between team heterogeneity and team innovation. Results from a sample of 48 intact teams in elementary and secondary schools supported the main hypotheses. These results imply that the development of mutual interaction processes is a crucial mechanism for translating team heterogeneity into innovation.

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This study investigated team innovation as a process phenomenon by differentiating the creativity stage from the implementation stage. Based on the interactional approach, the authors argue that team composition (aggregated individual creative personality and functional heterogeneity) affects team creativity, which in turn promotes innovation implementation depending on the team’s climate for innovation. Results from a study of 96 primary care teams confirmed that aggregated individual creative personality, as well as functional heterogeneity, promotes team creativity, which in turn interacts with climate for innovation such that team creativity enhances innovation implementation only when climate for innovation is high.

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Aims. To test a model that suggests the ward's climate of service facilitates nurses' patient-centred care behaviours through its effect on nurses' work engagement. Background. Organizational efforts to promote patient-centred care focused on interventions aimed to improve nurses' communication skills, or to improve patient's participation in the decision-making process. These interventions have been only partially successful, as they do not take the ward context into account; so caring professionals who attend workshops can rarely apply their newly acquired skills due to the daily pressures of the ward. Method. A nested cross-sectional research design (nursing staff within wards) was adopted, with three measures of the care behaviour of nurses. Data were collected in 2009, from 158 nurses working in 40 wards of retirement homes in northern Israel. Nurses' work engagement, ward's climate for service and control variables were measured via validated questionnaires. Patient-centred care behaviours were assessed by structured observations. Results. The findings supported our model: service climate proved a link to nurses' work engagement and patient-centred care behaviours. Nurses' work engagement mediated the service-climate patient-centred care behaviours. Conclusion. The research is pioneering in demonstrating a close relation between ward service climate and patient-centred care. In practice, to improve patient-centred care managers should invest in facilitating ward service climate, highlighting the importance of service to the organization through appropriate rewards, guidance and administrative practices.

SummaryTo examine whether working under stressful circumstances restricts or enhances team effectiveness, a structural contingency model for team effectiveness was tested by focusing on job structuring (mechanistic/organic structuring) as a key factor, which interacts with qualitative and quantitative stress on team attitude (team commitment) and outcomes (team effectiveness). Findings from 73 primary care teams indicated that mechanistic structuring for teams working under quantitative stress was positively associated with team commitment, which in turn fostered team effectiveness, whereas organic structuring for working under qualitative stress improved team effectiveness. Furthermore, team commitment mediated the relationships between stress and structuring and team effectiveness. These findings support a structural contingency model for improving team effectiveness under stress.