This This study aims to analyze the effect of competence, emotional quotient, and financial quotient on the business performance of Small and Medium Enterprises (SMEs) in Surabaya, Indonesia. The study was conducted on 75 SMEs in Surabaya that run food and handicraft businesses, have about 10 to 50 employees and been operating for more than 5 years. The research methodology used in this research was descriptive explorative and data collected through the survey method with a questionnaire instrument. The result of this study is that competence, emotional quotient, and financial quotient simultaneously had a significant effect on business performance, while competence and emotional quotients partially had a significant effect on business performance, but financial quotient has no significant impact on business performance of SMEs.
The purpose of this study was to analyze the effect of the influence of transformationalleadership style, individual characteristics, work environment on work motivation and teacherperformance. The study was conducted at State Vocational School Tambelangan 1 , SampangRegency, with 40 teachers as respondents. Data collected with survey methode and questionnaireis as instrument. This research is included in associative research. The data obtained is analyzedusing SPSS. The results of the study were obtained, that Transformation Leadership Style has nosignificant effect on Work Motivation, Individual characteristics have no significant effect onWork Motivation, Work Environment has no significant effect on Work Motivation,Transformational Leadership has significant effect on Teacher Performance, IndividualCharacteristics have a significant effect on Teacher Performance, Work Environment has nosignificant effect on Teacher Performance, and Work Motivation has no significant effect onTeacher Performance.Keywords: Transformational Leadership Style, Individual Characteristics, Work Motivation
The purpose of this study was to analyze the effect of the influence of transformationalleadership style, individual characteristics, work environment on work motivation and teacherperformance. The study was conducted at State Vocational School Tambelangan 1 , SampangRegency, with 40 teachers as respondents. Data collected with survey methode and questionnaireis as instrument. This research is included in associative research. The data obtained is analyzedusing SPSS. The results of the study were obtained, that Transformation Leadership Style has nosignificant effect on Work Motivation, Individual characteristics have no significant effect onWork Motivation, Work Environment has no significant effect on Work Motivation,Transformational Leadership has significant effect on Teacher Performance, IndividualCharacteristics have a significant effect on Teacher Performance, Work Environment has nosignificant effect on Teacher Performance, and Work Motivation has no significant effect onTeacher Performance.Keywords: Transformational Leadership Style, Individual Characteristics, Work Motivation
This article aims to analyze the relationship between Service Quality and Customer Delight and Customer Loyalty at the Fitness Center Business in East Java. This research method This research is an explanatory research. The unit of analysis in this study is the individual. The respondents of this research are members of the Fitness Center in East Java. The population in this study were all fitness members in the East Java region who during 2019-2020 years extended their membership at least twice and were in East Java, especially the Kartosusilo Gate area which includes the cities of Gresik, Bangkalan, Mojokerto, Surabaya, Sidoarjo and Lamongan. The number of sufficient samples is 365 respondents. The results show that Service Quality has no significant effect on customer delight. This is because with standard equipment and services, members feel happy. Likewise, the characteristics of the majority of fitness center members are individuals who feel quite happy with the situation and conditions provided by the manager, thereby indicating that the Service Quality at the current Fitness Center business in East Java has not been able to encourage an increase in customer delight. The results of this study also show that Service Quality has a significant effect on Customer Loyality, thus Service Quality at the current Fitness Center business in East Java can encourage the increase in Customer Loyality. Given the large role of service quality on customer loyalty, it is recommended that companies always maintain and improve service quality at the Fitness Center business in East Java.
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