Antibiotic resistance can be caused due to its improper use. This study aimed to investigate the profile of information provided by pharmacy staff in Tangerang City to patients with prescriptions containing antibiotics and the actions taken by them on requests for antibiotics without a prescription. This was a crosssectional study. Data were collected from pharmacy through the simulation patient method. Ethical clearance was obtained from the Ethics Committee of the Faculty of Medicine, University of Indonesia. The results showed that of the 55 pharmacies visited by patients, 98.18% of pharmacy staff who dispensed drugs to patients were non-pharmacists. The most information items provided to patients were the frequency of drug use. As many as 89.09% of pharmacy staff gave additional antibiotics asked by patients without prescription. Pharmacy staff services for patient taking antibiotic drugs in Tangerang City need to be reevaluated so that they are in accordance with regulations.
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