Purpose: The paper provides a comprehensive and up-to-date literature review of customer value concepts and distinguishes complex customer value from the various perspectives. It structures the themes and dimensions between the various approaches along the customer value main lines in the literature.
Design/methodology/approach: The paper reviews current literature and illustrates different types of value representations through a case example.
Findings: Based on a comprehensive literature review, a framework how to scholars can structure customer value constructs is presented.
Originality/value: In business and management research a conceptual confusion prevails and this paper attempts to clarify different types of customer value to provide a better resolution tool for scholars.
Purpose -The purpose of this study is to investigate whether news media as a form of social communication regarding pressing, important, and contemporary issues could be used as a leading indicator of technology adoption. For technology foresight, monitoring and analyzing energy technologies is in the spotlight due to their strategic importance to the agenda of competitive and sustainable economic growth.Design/methodology/approach -The trends in renewable energy production and news media are determined and compared to draw inferences in foresight concerning the use of renewable energy technologies in energy production. Consequently, the data concern wind and solar energy production and their representation in news media in Germany and the UK. The analysis proceeds as a quasi-experiment treating each yearly observation of energy production as a function of news media data with lagged variables.Findings -The study reveals consistent dynamics in the lag in the primary production of energy in related technologies compared to the media visibility of the respective technologies.Originality/value -This study explores the prospects of using news media data in foresight analysis concerning renewable energy production and provides many fruitful avenues for foresight research in investigating relationships between technology adoption and media exposure.
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