Creating value through user experience: a case study in the metals and engineering industry

Factory Workers' Ordinary User Experiences: An Overlooked Perspective

“…Fallman, Kruzeniski, and Andersson (2005) pointed out the importance of investigating new technologies in the factory context and considered the industrial use of information technology (IT) as paradigm shift. In recent years, some researchers have attempted to promote user experience research in industrial settings by pointing out the importance of user experience goals regarding the design of industrial systems (Kaasinen et al, 2015), ways to create value for companies through user experience research (Väätäjä, Seppänen, & Paananen, 2014), or how to investigate user experience in industry (Ardito et al, 2014). Although it is challenging to research an industrial context, it is valuable in order to improve workers' user experiences.…”

Insights from User Experience Research in the Factory: What to Consider in Interaction Design

“…In particular, the stakeholders involved in our research (e.g., operators, maintainers, shift leads, management) learned about the value of UX and UX research. We think that is important to understand that positive experiences have a positive effect on workers (e.g., are for example related to efficiency, work satisfaction, or pride), which in turn provides competitive advantage in an industrial context [38].…”

“…According to Väätäjä et al [38], showing the value of UX by measures is important. However, the question is what to measure, i.e., which factors account for UX in the context of production environments.…”

“…UX factors (e.g., from existing frameworks) can be employed as the basis for setting UX goals for design. The main challenges are to create a solid value argumentation for focusing on workers' experiences and showing the link between the monetary value it can create [38]. According to [38], positive experiences with the technology are for example related o the user's efficiency, work satisfaction, and professional pride.…”

“…The main challenges are to create a solid value argumentation for focusing on workers' experiences and showing the link between the monetary value it can create [38]. According to [38], positive experiences with the technology are for example related o the user's efficiency, work satisfaction, and professional pride. Similarly, on a customer level, there could be effects on productivity, competitiveness, or brand image.…”