Insights from User Experience Research in the Factory: What to Consider in Interaction Design

Augmented reality for industrial robot programmers: Workload analysis for task-based, augmented reality-supported robot control

“…However, Tang et al found that the possible advantage of overlaying information on the workspace may have been negated by the cost of visual interference. This is supported by the work of Wurhofer et al [3]. With our tabletbased approach, we follow Abbas et al and Mateo et al and focus on the workload of task completion as Tang et al Our contribution is that we investigate three highly relevant industrial tasks executed by professional robot programmers.…”

“…However, the work by Wurhofer et al [3] shows that the introduction of additional information to human-machine interfaces in factory environments can lead to an increased perceived workload, which adds to the stress of factory workers. Therefore, providing additional information to robot programmers, who are factory workers, should be introduced carefully in AR interfaces.…”

Ordinary User Experiences at Work

“…In particular, UX at work may involve both pragmatic qualities and strong positive features such as hedonic qualities [16,105]. A series of recent studies of UX in industry contexts has found indicators and examples of the hedonic qualities of technology use in workers' UX [26,37,[110][111][112]66,70,80,83,92,94,96,105]. Therefore, we would expect that hedonic qualities and positive experiences loom large in the four elements of UX at work (Figure 1).…”

“…To symbolize that UX at work is shaped by both the pragmatic and hedonic qualities of these interactions, we suggest a heart-shaped model ( Figure 1) instead of Leavitt's classic diamond-shaped model. Existing knowledge about UX at work is scarce, but hints at its complicated nature and at how it might violate assumptions about predominantly positive experiences [47,70,110]. Mobile workers, for example, use technologies to be constantly connected to work, and some of them experience emotional exhaustion by constantly relating digitally to other people [90].…”

Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones

“…This study conceives awareness as a property of both smart phones and their users. In this sense, we contribute to the working conference on Human Work Interaction Design by connecting the analysis of human work, learning, and leisure activities with the design of the mobile interaction [16][17][18]. Our conceptualization of awareness hence departs from contemporary definitions that are tailored specifically for other fields of study.…”