Companies that are able to provide integrated services will increase interactions with companies with the aim of creating a consistent product experience for consumers. This is referred to as the channel method omnichannel marketing which integrates digital services (application usage) with physical (in-store) to consumers to have experience and convenience in transacting with the company. This study aims to provide empirical evidence regarding the configuration of service channels and integrated interactions on the repurchase intention of PT Pegadaian Branch Madya Medan's service products. Furthermore, the trust variable is used as a mediating variable to increase consumers' desire to repurchase. By using the technique purposive sampling used criteria in taking research samples; obtained as many as 103 valid responses through random data collection to respondents using google forms. Analysis Structural Equation Modeling (SEM) used to test the measurement and structural models through Smart-PLS 3.0. The results of this study indicate that (1) the variable configuration of the service channel and integrated channel has a significant effect on trust; (2) service channel configuration has a significant effect on repurchase intention, (3) but the integrated interaction variable has no significant effect on repurchase intention. Meanwhile, (4) the trust variable significantly mediates the service channel configuration variable and the integrated interaction on repurchase intention. Empirical and theoretical contributions are discussed in the discussion of this research
PT. Sibayak Entertainment is a company that markets television broadcasts that subscribe to broadcasting on a prepaid basis with K-Vision satellite digitally through Kompas Gramedia Televison Group. Marketing is carried out by personal selling or with the aim that television broadcast marketing can be carried out in two directions and is considered more effective in marketing products, because the final goal is sales. This research was conducted using a descriptive qualitative analysis method based on the results of the questionnaire scores by collecting scores from the questionnaire, processed by recapitulation scores, ideally scores and percentage scores of respondents in this case personal selling and sales achievement of digital TV broadcasts in Karo Regency, North Sumatra Province. PT. Sibayak Entertainment Indonesia with personal selling has the greatest influence on sales achievement, with a total sample of 50 respondents. Based on research that has been done using the results of respondents' answers, 80% to 90% of respondents gave answers agree and strongly agree, the rest there are still disagree and strongly disagree with promotions using personal selling as well as sales achievements. By using the recapitulation and percentage of strengths and weaknesses, personal selling and sales achievements are in the strong and very strong categories. This shows that PT. Sibayak Entertainment Indonesia has chosen a good promotion step by using personal selling because it shows good sales achievements and sales targets can be achieved as determined by the company.
This study aims to determine the effect of the service marketing mix on tourist satisfaction at yhe Sapo Juma Flower Garden. Tongging Karo. The number of the samples of this study were 100 respondents. The results of the t test show that : (1) the product has a positive and significant effect on tourist satisfaction, (2) the price has a negative effect on tourist satisfaction, (3) the place has a positive but not significant effect on tourist satisfaction, (4) the promotion has a positive but not significant effect on tourist satisfaction, (5) the people has a positive but not significant effect on tourist satisfaction, (6) the process has a negative effect on tourist satisfaction, (7) the phisical evidence has a positive and significant effect on tourist satisfaction. The result of the F test shows that the marketing mix together has a positive and significant effect on tourist satisfaction. The result of the coefficient determination or R square shows that the variable product, price, place, promotion, people, process and physical evidence can explain tourist satisfaction of 0.784 or 78.4% while the remaining of 0.216 or 21.6% is explained by other variables not examined.
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