This study aims to analyze the improvement of the operational performance of Indonesia’s Soekarno-Hatta Airport train through service quality which is mediated by train passenger loyalty and passenger satisfaction. The main problems in this study are the use of the same railway for long-distance train, airport train, and commuter Line train, the limited use of airport railway with four schedules, the headway which becomes 30 minutes since the number of travels becomes 82 trips, and the tariff being applied now is considered as burdening the passengers. The research method uses a quantitative analysis approach with the technique of Structural Equation Modeling-Lisrel. Data collection is done through observation and questionnaire distribution. The respondents are 306 passengers of trains heading for Soekarno-Hatta Airport. The benefit of this study for the domestic railway company is that by improving service quality, passenger loyalty and satisfaction, it will improve the operational performance of airport trains. The result of this research indicates the significant influence of service quality variable on passenger loyalty through passenger satisfaction, the significant influence of service quality variable on operational performance through passenger satisfaction and passenger loyalty as well as the significant influence of passenger satisfaction variable on operational performance through passenger loyalty.

Abstract:The more and more progress in technology especially in transportation urge the more sophisticated and easier in implementation. Due to the high volume of urbanization also need the transportation system getting high, therefore the government especially Jakarta is speeding the development in mass transportation. All mass transportation especially in rail system are being set up, and they will be integrated with other system. To complete and to ease passengers pay the cost, government should apply the multi-trip ticketing system as well. This observation uses qualitative research method by collecting data based on interview conducted and direct observation to the field. The data record should be studied by using comparative study based on the same case of Germany, Austria, Switzerland, and England empirically. By getting implementation ticketing system of other country, we can compare which is better to be implemented in our city. The study gives some results like; (1) Integration of the ticketing system's condition is not yet done; (2) Ticketing system of London is very suitable to be applied in Jakarta; (3) To implement multi-trip card in Jakarta should be done step-by-step.

The School Safety Zone (ZoSS) is created to regulate traffic at certain times in areas close to schools to ensure the safety pedestrians in the area. However, this issue faces complex challenges, especially in schools located on strategic road corridors. The purpose of this study is to describe the traffic conditions of Ragunan Street, the factors that cause congestion on Ragunan Street at peak time and to describe the performance of the street located at the School Safety Zone (Zoss) of SMAN 28 Pasar Minggu, South Jakarta at peak times. The primary data source was obtained through traffic counting with a quantitative descriptive approach. The study population was passenger cars and motorbikes passing through Ragunan Street. The data analysis technique refers to the procedure for calculating urban roads according to the Indonesian Road Capacity Manual (MKJI) 1997. The results show that the performance of Ragunan Street is as follows; free flow speed of 57.52 km/hour, capacity 6,552 pcu/hour, the level of road service ranges from B to D. The degree of saturation is below 0.75 indicating the road capacity still meets the MKJI 1997 standard except for the direction of Kalibata-Pasar Minggu which scores 0.80 with a value of D. The speed in the ZoSS of SMAN 28 area is 57.52km/hour, significantly exceeding the maximum speed limit of 20-25 km/hour implying it is critical for pedestrians in the ZoSS area.

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