Banking sector offers excellent service to customers in order to sustain in the competitive business environment. Customer satisfaction that leads to customer loyalty is the backbone of any bank. Hence, an empirical study was conducted with main focus on the various dimensions of service quality (SERVQUAL) of a Scheduled Bank that ultimately leads to customer loyalty. Data was collected through a survey research from 250 customers of five district bank branches, 50 from each branch in Tamil Nadu, India. From the findings of the research, it's vivid that the customers are satisfied with the reliability, responsiveness and tangibility dimensions of SERVQUAL rendered by the staff members of the Scheduled Bank. The empathy and assurance dimensions of SERVQUAL need more improvement to enhance customer satisfaction which in turn would pave way for customer loyalty.Reference to this paper should be made as follows: Vasumathi, A. and Subashini, R. (2015) 'The influence of SERVQUAL dimensions on customer loyalty in banking sector, India -an empirical study', Int.
The disposition effect is the tendency of investors to sell stocks early when the price increases and hold stocks longer when this price decreases. As a consequence, investors may lose opportunities to gain greater profits from a stock winner whose price continues to rise; in contrast, they can suffer greater loss when the stocks continue to decline. The disposition effect is a phenomenon widely studied in behavioral finance. There are two main competing theories attempting to explain this phenomenon: the prospect theory and the regret theory. Although both theories give a fairly comprehensive explanation, they fail to take into account the motivation of investors in making investment decisions. This paper seeks to make a critical review of both of the main theories as well as provide a new explanation related to the motivation of investors from the perspective of the regulatory-focus theory. Regulatory-focus theory explains that individuals can be categorized into two groups, i.e. the prevention group and the promotion group. Regulatory-focus theory adds a more specific explanation that the disposition effect is more likely to occur in the prevention rather than the promotion group. The explanation of the disposition effect based on regulatory-focus -is a novelty in this paper.
Purpose
The government has taken an initiative to improve the MBBS admission process in the country to eradicate the academic dishonesty and encourage the deserving candidates for MBBS enrolment. The Supreme Court has paved the way to hold the National Eligibility-cum-Entrance Test (NEET), a common entrance test for admission to undergraduate and postgraduate medical courses, from the 2016-17 academic year onwards. This paper aims to focus on the contention raised by various stakeholders associated with it and examines the pass percentage of plus two State Board examinations in 2015, 2016 and 2017 and admission details for 2016 and 2017.
Design/methodology/approach
The researchers adopted exploratory research. The researchers studied the medical admission process at national and global levels. They collected data of MBBS admission, NEET, State Board and CBSE plus two results and information from newspapers, website and magazine articles. Many experts published articles in newspapers. No study analysed data and made an exhaustive exploratory study. This motivates the researcher to do the same. Simple percentage, percentage change, correlation analysis and the sign test are used to determine whether the State Board or CBSE students get benefitted out of NEET to become medical professionals.
Findings
There is no significant relationship between MBBS enrolment of students (both State Board and CBSE students) before and after the NEET was introduced. From correlation analysis, it is inferred that the pass percentage of students who studied under State Board and MBBS enrolment were lesser in 2017 than 2016. It is also inferred that many districts students’ enrolment in MBBS course have increased from 2016 to 2017. The researchers concluded that because of NEET, CBSE students got more enrolment in MBBS course in 2017 compared with State Board students in 2016.
Research limitations/implications
The researchers found that the students with State Board examinations enrolled in lesser number for MBBS course than CBSE students in Tamil Nadu. There is a scope for improvement in designing and implementing NEET with the deliberations among different stakeholders involved with the medical education system, which will help in reducing the rampant corruption and, most importantly, pave the way for a selection based on merit in medical education. Possibly, this will also work as a safeguard to the sanctity of the medical profession in India and at the global level.
Originality/value
The researcher collected data from newspapers, websites and journals. Many experts discuss about, for and against NEET. No one analysed the data. This is a unique article that has more statistical analysis and meaningful interpretations from analysis. This paper will be useful to the government at national and global levels to frame medical admission procedure and policies.
Work life imbalance is a common issue faced by every working woman in any organisation with varied demographic profile such as educational level, job position, income and experience. Each working woman faces many challenges and juggles between the responsibilities for bringing a balance between work and family. By considering the work life balance issues faced by women employees in the world, the comparative study was conducted to find the work life balance of women labours in tannery industry in two districts of Tamil Nadu. The well-structured questionnaire distributed to 50 women labours in each region. The findings obtained from the data analysis by using statistical techniques such as correlation analysis, Chi-square test and ANOVA. Interested findings obtained from the constructs analysis of the marital status and conflicts faced by them in the work and family life.
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