Workplace bullying and organizational citizenship behavior: the parallel mediating effects of job satisfaction and resilience

Mendiratta, Aparna; Srivastava, Shalini

doi:10.1108/ijoem-03-2021-0417

Cited by 16 publications

(9 citation statements)

References 118 publications

(138 reference statements)

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“…The following important terms are included in Cluster #1, which is mainly related to the conservation of resources theory, and includes the following key terms: conservation of resources theory [ 24 ], fatigue [ 25 ], perceived organizational support [ 26 ], job satisfaction [ 27 ], and music [ 28 , 29 ].…”

Section: Results Analysismentioning

confidence: 99%

A bibliometric analysis of research on organizational resilience

Jiang,

Li,

Liang

et al. 2024

Heliyon

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Section: Results Analysismentioning

confidence: 99%

A bibliometric analysis of research on organizational resilience

Jiang,

Li,

Liang

et al. 2024

Heliyon

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“…Studies have discussed the positive relationship between resilience and OCB. Mendiratta and Srivastava (2023) consider that resilient employees are more likely to derive meaning from work and acquire capabilities to go beyond just work, further helping them in manifesting OCB. Moreover, Paul et al (2019) argue that resilient employees can adapt to workplace changes and react to changes calmly and positively with emotional stability.…”

Section: Resilience As a Mediatormentioning

confidence: 99%

How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate

Lee,

Gong

2023

JSM

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Purpose Drawing on the conservation of resources theory, this study aims to identify the mediating effects of depersonalization and resilience on the relationship between customer incivility and organizational citizenship behavior (OCB). It further posits that these indirect effects vary depending on the caring climate and achievement orientation. Design/methodology/approach A field survey among 622 service employees (Study 1) and a three-wave field survey of 315 service employees and their managers (Study 2) from various service organizations were conducted. Findings This study confirms that depersonalization operates as a negative mediator in the relationship between customer incivility and OCB. Simultaneously, resilience emerges as a positive mediator, underscoring the contrasting pathways through which customer incivility affects OCB. Furthermore, a caring climate plays a pivotal role in mitigating the detrimental impact of depersonalization on OCB and weakening the positive impact of resilience on OCB. Additionally, this study identifies achievement orientation as a significant moderator between customer incivility and resilience. Originality/value This study advances theoretical foundations by investigating depersonalization and resilience as critical mediators in the intricate relationship between customer incivility and OCB. It goes beyond the conventional understanding of customer incivility’s impact by shedding light on the dual roles of a caring climate, demonstrating its potential to alleviate both positive and negative consequences of customer incivility. Moreover, its identification of achievement orientation as a moderator adds a novel dimension to the discourse, emphasizing the need for tailored strategies to harness employee resilience in the face of customer incivility.

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“…High alignment occurs when individual values, goals, attitudes, and work enthusiasm align with the organization’s culture, atmosphere, objectives, and norms, or when the needs of either the individual or the organization are met by the other party ( Poliakova, 2022 ; Tourky et al, 2023 ). Such alignment results in higher situational adaptability, leading to positive impacts on work attitudes and behaviors ( Mendiratta and Srivastava, 2023 ).…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

The impact of organizational politics on work engagement—the mediating role of the doctrine of the mean

Su,

Xie

2023

Front. Psychol.

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IntroductionEvents Theory posits that the perception of organizational politics affects job attitudes. The purpose of this study was to answer the question: does organizational politics have a similar impact on Chinese individuals who adhere to the doctrine of the mean?MethodsWe collected survey data from 3,059 library personnel in 36 Chinese university libraries and conducted analysis using the Analytic Hierarchy Process.ResultsThe results showed that the perception of organizational politics reduces employee work engagement. However, this impact exhibits heterogeneity. For newly recruited employees and employees aged 50 and above who are nearing retirement, the impact of organizational politics on work engagement is relatively small. Conversely, for employees aged 30–50, organizational politics has a significant negative impact. Furthermore, the doctrine of the mean moderates the impact of organizational politics on work engagement, mitigating its negative effects.DiscussionThe conclusions offer new insights into enhancing employee work motivation. The library should take more measures to safeguard employee rights to enhance work motivation.

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Workplace bullying and organizational citizenship behavior: the parallel mediating effects of job satisfaction and resilience

Cited by 16 publications

References 118 publications

A bibliometric analysis of research on organizational resilience

A bibliometric analysis of research on organizational resilience

How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate

The impact of organizational politics on work engagement—the mediating role of the doctrine of the mean

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