Will They Stay or Will They Go? An Examination of the Factors Influencing User Loyalty towards News Websites

Berger, Benedikt; Geimer, Andre; Heß, Thomas

doi:10.24251/hicss.2017.478

Cited by 8 publications

(6 citation statements)

References 44 publications

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“…Researchers have also suggested that system quality and information quality are antecedents of user satisfaction and/or intention to use/use/intention to reuse (e.g. Berger, Geimer, & Hess, 2017;Bolton & Drew, 1991;Cronin, Brady, & Hult, 2000;DeLone & McLean, 2003 Patterson & Spreng, 1997;Wang, 2008). Combing these concepts, the following hypotheses are proposed:…”

Section: A Research Model Of Paid M-learning App Successmentioning

confidence: 99%

“…Therefore, this study tested the following hypotheses: closed-loop relationships between use, satisfaction, and intention to use, Wang (2008) suggested that increased user satisfaction leads to increased intention to reuse in the post-use situation. Previous studies have also suggested that user satisfaction is a dependable predictor of intention to reuse (Berger et al, 2017;Cronin et al, 2000;Eggert & Ulaga, 2002;Lam, Shankar, Erramilli, & Murthy, 2004;Lin & Wang, 2006;Malhotra, Sahadev, & Purani, 2017;Oghuma et al, 2016;Patterson & Spreng, 1997;Wang, 2008). Therefore, the following hypothesis was also tested:…”

Section: H3mentioning

confidence: 99%

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Developing and validating a model for assessing paid mobile learning app success

Wang

Lin

et al. 2018

Interactive Learning Environments

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With the proliferation of paid mobile learning applications (m-learning apps), understanding how to assess their success has become an important issue for academics and practitioners. Based on the information systems (IS) success models and the value-based adoption model, this study developed and validated a multidimensional model for assessing paid m-learning app success. The proposed model describes the interrelationships among seven paid m-learning app success variables: system quality, information quality, perceived enjoyment, perceived fee, user satisfaction, intention to reuse, and learning effectiveness. Data collected from 160 paid m-learning app users were tested against the research model using structural equation modeling (SEM). The empirical findings provide evidence that learning effectiveness is affected by user satisfaction and intention to reuse, which, in turn, are determined by system quality, information quality, perceived enjoyment, and perceived fee. The findings of this study provide several important theoretical and practical implications for the development, implementation, and promotion of paid m-learning apps.

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Section: A Research Model Of Paid M-learning App Successmentioning

confidence: 99%

Section: H3mentioning

confidence: 99%

Developing and validating a model for assessing paid mobile learning app success

Wang

Lin

et al. 2018

Interactive Learning Environments

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“…Conversely, highquality information will help students to improve their understanding of their course topics and lecture discussions, feel supported by others, and consequently be satisfied with participating in the group (Saghapour et al, 2018;Zhang and Watts, 2008). Past IS-related research have confirmed the positive links between information quality and user satisfaction (Berger et al, 2017;Forsgren et al, 2016;Laumer et al, 2017;Wang, 2008). A relatively recent study of Wang et al (2019) which was also based on the D&M model in the context of paid mobile learning apps found that information quality was positively associated with user satisfaction.…”

Section: Information Qualitymentioning

confidence: 90%

Explaining student loyalty towards using WhatsApp in higher education: an extension of the IS success model

Iranmanesh

Annamalai

Kumar

et al. 2022

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Purpose Recent years have documented the growing interest in using WhatsApp in higher education. However, the determinants of students’ satisfaction and loyalty towards WhatsApp groups have received less attention. This study aims to extend the Delone and McLean information system success model by incorporating social and emotional factors to investigate the drivers of satisfaction. Design/methodology/approach Data were collected through questionnaires completed by 308 undergraduate students. The partial least squares technique was used for data analysis. Findings The findings reveal that information quality, trust in members and social usefulness play crucial roles in shaping students’ satisfaction and loyalty to WhatsApp groups. System quality has no significant effect on satisfaction. Furthermore, emotional connection negatively moderates the relationship between social usefulness and satisfaction. Practical implications The findings of this study will be useful for educators and practitioners seeking to integrate WhatsApp into their pedagogical repertoire. The results demonstrate the importance of considering the social and emotional needs of students in addition to the quality of the information provided. Originality/value To the best of the authors’ knowledge, this study is the first attempt to integrate system characteristics, particularly with social and emotional factors. Furthermore, this study extends the literature on WhatsApp use in higher education by testing the drivers of students’ satisfaction and loyalty.

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“…Indicators: (Nurzaimah et al, 2016;Woodham et al, 2017;Hussain et al, 2017;Filieri et al, 2017;Lin, 2017;Efthymiou and Antoniou, 2017;Kim et al, 2017;Radu et al, 2017;Hong et al 2017Berger et al, 2017Carrasco et al, 2017;Yousuf and Wahab, 2017;Laumer et al, 2017;Kiran and Diljit, 2017;Balaji et al, 2017;Yang, 2017;Noutsa et al, 2017;Ryu and Lee., 2017;Cleverley et al, 2017 andKilsdonk et al, 2017…”

Section: Measurementmentioning

confidence: 99%

“…Proven that IT can change an Individual, a company, even an organization and country (Winter et al, 2009). The Information system success model that is widely used is the DeLone and McLean ( 2003) model which states that information quality, system quality and service quality will have a positive effect on user satisfaction Woodham et al, 2017;Hussain et al, 2017;Filieri et al, 2017;Lin, 2017;Efthymiou and Antoniou, 2017;Kim et al, 2017;Radu et al, 2017;Hong et al 2017Berger et al, 2017Carrasco et al, 2017;Yousuf and Wahab, 2017;Laumer et al, 2017;Kiran and Diljit, 2017;Balaji et al, 2017;Yang, 2017;Noutsa et al, 2017;Ryu and Lee., 2017;Cleverley et al, 2017 andKilsdonk et al, 2017. A study conducted by Iivari (2005) that empirically tested the DeLone and McLean model, proved that the success of information system is influenced by the quality of information system and the quality of information generated from the related system. Human resources as the application users have a direct connection with the implementation of the system.…”

Section: Introductionmentioning

confidence: 99%

Influence of human resources to the effect of system quality and information quality on the user satisfaction of accrual-based accounting system

Muda

Afrina

Erlina

2018

CyA

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The purpose of this study is to examine the effect of system quality and information quality on the User satisfaction of The Accrual-Based Accounting System of Institutions application moderated by Human Resources Quality in service partner work units of the Indonesia. The population of this study consisted of 209 work units. The sampling was conducted by using sensus method using the primary data collected through questionnaires. The data were then analyzed by using the Structural Equation Modelling-Partial Least Squares. The results showed that the quality of system, information, and human resources had a significant positive effect on the User satisfaction of Accrual-Based Accounting System of Institutions application. The Human Resources quality as the moderating variable was able to moderate the relationship between the system quality and information quality in the User satisfaction of Accrual-Based Accounting System of Institutions application.

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Will They Stay or Will They Go? An Examination of the Factors Influencing User Loyalty towards News Websites

Abstract: Abstract

Cited by 8 publications

References 44 publications

Developing and validating a model for assessing paid mobile learning app success

Developing and validating a model for assessing paid mobile learning app success

Explaining student loyalty towards using WhatsApp in higher education: an extension of the IS success model

Influence of human resources to the effect of system quality and information quality on the user satisfaction of accrual-based accounting system

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