Explaining student loyalty towards using WhatsApp in higher education: an extension of the IS success model

Iranmanesh, Mohammad; Annamalai, Nagaletchimee; Kumar, Kavigtha Mohan; Foroughi, Behzad

doi:10.1108/el-08-2021-0161

Cited by 13 publications

(12 citation statements)

References 126 publications

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“…This can be used as a comparison and discussion material for future research. Iranmanesh et al [26] obtained a different result, showing that quality of information and trust is an important factors in shaping students' satisfaction and loyalty to WhatsApp. The quality of the system does not have a significant effect on satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Identifying Messenger Platform Preferences using Multiple Linear Regression and Conjoint Analyses

Triandini

Wijaya²,

Wulandari³

et al. 2022

J. Inf. Syst. Eng. Bus. Intell.

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Background: The rapid development of telecommunication technology has prompted the creation of various messenger applications. The competition among social messengers to gain market share is becoming tighter. Objective: This study aims to capture user preferences for messenger platforms and inform software development companies to improve their products based on user needs. Methods: This research uses quantitative methods, i.e., categorical analysis and multiple linear regression analysis, to extend the results from qualitative methods that identify the preferences in past studies. The data were obtained through a questionnaire. Results: The results show that customers are influenced by accessibility, flexibility, effectiveness and chat history. Meanwhile, users are influenced by responsiveness, user-friendly interface, performance, personal needs, privacy and security, and customer services. Conclusion: The research can identify the indicators to guide the creation of an ideal messenger platform based on customer and user preferences. Keywords: Conjoint, Messenger Platform, Multiple Linear Regression, Preference

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Section: Discussionmentioning

confidence: 99%

Identifying Messenger Platform Preferences using Multiple Linear Regression and Conjoint Analyses

Triandini

Wijaya²,

Wulandari³

et al. 2022

J. Inf. Syst. Eng. Bus. Intell.

View full text Add to dashboard Cite

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“…Likewise, Gaardboe et al (2017) in their study reported that a high information quality in terms of consistency, understanding, accuracy and relevance positively influences user satisfaction and user performance. An extensive amount of empirical proof can be found in the literature that information quality has a positive impact on user satisfaction and user performance (Al-Okaily et al, 2022a;Iranmanesh et al, 2022;Almajali et al, 2022). Drawing on these discussions, we hypothesize the following:…”

Section: Information Qualitymentioning

confidence: 91%

The efficiency measurement of business intelligence systems in the big data-driven economy: a multidimensional model

Al-Okaily

Teoh

Al-Okaily

et al. 2023

IDD

Self Cite

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Purpose There is a growing importance of business intelligence systems (BIS) adoption in today’s digital economy age which is characterized by uncertainty and ambiguity considering the magnitude and influence of data-related issues to be solved in contemporary businesses. This study aims to investigate critical success factors that affect business intelligence efficiency based on the DeLone and McLean model in Jordanian banking industry. Design/methodology/approach A quantitative research method through a questionnaire was used to collect data from actual users who depend on business intelligence tools to make operational and strategic decisions in Jordanian banks. The data obtained were tested using the partial least squares–structural equation modeling approach. Findings The survey findings attest that system quality, information quality, user quality, user satisfaction and user performance are important factors and contribute to business intelligence efficiency in the Jordanian banking industry. Practical implications The findings gained from this work can help policymakers in Jordanian banks to improve the business intelligence success and organizational performance. Originality/value To the best of the authors’ knowledge, this study is the first of its kind to propose a theoretical model to assess drivers of BIS efficiency from the Jordanian banks’ perspective.

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“…Faith in the actions of the source leads to positive outcomes, which will further increase satisfaction (Andaleeb, 1996). Many researchers agree that trust gives a sense of security and directly impacts customer satisfaction (Iranmanesh et al , 2022; Singh and Sirdeshmukh, 2000). Therefore, a higher level of trust in the community staff members means more satisfaction among the residents with the information service provided.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

Satisfaction with information services among individuals in China’s urban communities during the COVID-19 pandemic

Shen

Wang

Feng

et al. 2023

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Purpose This paper aims to study individuals’ information service satisfaction during the COVID-19 pandemic lockdown in China’s urban communities. Design/methodology/approach The researchers analyse people’s uncertainties during the pandemic and argue that uncertainties caused by the lockdown can negatively affect people. By reducing people’s uncertainty during the pandemic, community staff members can improve individuals’ information service satisfaction and social order. This study constructs a conceptual model that includes key transparency and self-disclosure constructs and their relationships that can contribute to the trust and satisfaction of the community information service phenomenon. The researchers collected 489 responses to test their hypothesis from an online survey of Chinese residents in areas where the strict lockdown policy was implemented. Findings The empirical results show that policy and goods information transparency significantly affect information service satisfaction in a positive way, with goods information transparency having the highest impact. Second, self-disclosure of community staff members is also an effective way to increase information service satisfaction. Finally, trust plays a mediating role in the influence of information transparency and self-disclosure on information service satisfaction. Originality/value This paper innovatively uses uncertainty reduction theory to examine the effects of information transparency and self-disclosure on satisfaction with community information services. It expands the research in the field of information service satisfaction and extends the scope of the research subjects of self-disclosure.

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Explaining student loyalty towards using WhatsApp in higher education: an extension of the IS success model

Cited by 13 publications

References 126 publications

Identifying Messenger Platform Preferences using Multiple Linear Regression and Conjoint Analyses

Identifying Messenger Platform Preferences using Multiple Linear Regression and Conjoint Analyses

The efficiency measurement of business intelligence systems in the big data-driven economy: a multidimensional model

Satisfaction with information services among individuals in China’s urban communities during the COVID-19 pandemic

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