“…A Bootstrapping procedure (Efron 1979) has been frequently used in the marketing literature (e.g., Bone, Sharma, and Shimp 1989;Inman and McAlister 1993;Van Trijp, Hoyer, and Inman 1996;Brown, Homer, and Inman 1998;Subin and Workman 2004;Hennig-Thurau, Houston, and Walsh 2006), and it has been found useful in overcoming this type of issue. In addition, the research model includes interaction terms to test moderators, which tend to be multivariate non-normal, and the lack of distributional assumptions makes bootstrapping suitable (Yuan, Chan, and Bentler 2000).…”