Why do you keep doing that? The biasing effects of mental states on IT continued usage intentions

Steelman, Zachary R.; Soror, Amr A.

doi:10.1016/j.chb.2017.03.027

Cited by 55 publications

(49 citation statements)

References 56 publications

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“…Our interviews corroborate this finding. For example, Respondent 2 commented, “If I think I am wasting a lot of time then I think I maybe will refrain from using that app.”; and Respondent 7 suggested, “App X is no more in my mobile because I felt after a while it is not a value add for me in the long run.” As discussed earlier, we believe that cognitive dissonance theory could explain more about this continuance intent of app users (Steelman and Soror, 2017). Another possible answer to reconcile this unexpected finding exists in the utilitarianism-oriented mindset of people in emerging economies.…”

Section: Study Implications and Future Scopementioning

confidence: 74%

“…Then, I consciously reduce app usage (Respondent 1)”; “If I think I am wasting a lot of time then I think I should refrain from using that app (Respondent 5)”; and “if I find that I am unconsciously spending too much time, I remove that app (Respondent 7)”. To explore further, we referred to the literature on recent cognition-affect behavioral (Steelman and Soror, 2017) in the context of information technology usage. Due to their excessive use and addiction (i.e.…”

Section: Discussion Of Resultsmentioning

confidence: 99%

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Impact of perceived interactivity and perceived value on mobile app stickiness: an emerging economy perspective

Nandi

Nandi²,

Khandker

2021

JCM

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Purpose The purpose of this paper is to ascertain the determinants of mobile app stickiness (MASS) in emerging economies. Design/methodology/approach The study proposes a research model about how perceived interactivity (PI), perceived value, flow and self-efficacy influence MASS. The proposed model is then assessed in partial least square structural equation modeling using a survey sample of 587 mobile app users in India. Follow-up in-depth interviews are conducted to corroborate with statistical findings. Findings PI does not exert a significant direct influence on MASS. Rather, it is through perceived hedonic and utilitarian values and flow, which magnifies MASS. Also, mobile app users in emerging economies perceive an app to be interactive based on the app’s higher degrees of connectedness, non-verbal information and responsiveness, and not so much as reciprocity and control. Research limitations/implications Besides the demographic and geographic limitations of the sample, the study emphasizes only the positive cursors of MASS, such as value and loyalty benefits. It presents a future scope to empirically examine stickiness using negative cursors, such as identity theft, stress and health issues. Practical implications The study serves as a potential landscape for mobile app developers, consultants and service providers to identify unique daily-life requirements for mobile apps in emerging economies. Social implications The study creates a case for the mobile-commerce industry to consider socio-economic and socio-environmental factors while developing mobile apps for emerging economies. Originality/value Given the recent growth of mobile devices, services and broadband connectivity in emerging economies, this study provides a new perspective about different factors leading to MASS.

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Section: Study Implications and Future Scopementioning

confidence: 74%

Section: Discussion Of Resultsmentioning

confidence: 99%

Impact of perceived interactivity and perceived value on mobile app stickiness: an emerging economy perspective

Nandi

Nandi²,

Khandker

2021

JCM

View full text Add to dashboard Cite

show abstract

“…To close this loophole, the expectation-confirmation theory (ECT) was adapted from the field of marketing and consumer behavior, and it has been extensively applied in IS research (e.g. Fleischmann et al , 2016; Joo et al , 2017; Liao et al , 2017; Shin and Biocca, 2017; Steelman and Soror, 2017). ECT, also known as expectation-disconfirmation theory, serves as the main framework for assessing IS continuance intention (Ding, 2019).…”

Section: Theoretical Background and Literature Reviewmentioning

confidence: 99%

The continuance usage of compliance support system: does surveillance concern matter?

Kim

2020

JEIM

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PurposeA compliance support system (CSS) aims to support employees' voluntary compliance activities, however, it requires a different approach from the continuous usage of other general information systems. This study first set up a research model based on information system (IS) continuance model to investigate the mechanism of continuance intention to use CSS. Then, this study aims to propose that the surveillance concern will undermine the process of forming beliefs and attitudes toward using CSS, consequently hindering continuance intention to use the system.Design/methodology/approachA questionnaire survey was conducted for the employees of a major Korean energy company that has run their own CSS for about three years. A total of 720 valid responses were analyzed by using partial least squares-based structural model technique. The respondents are classified into two groups: a high level and a low level of surveillance concern group.FindingsThe findings showed that continuance intention of using CSS is basically consistent with the IS continuance model. However, the relationship between satisfaction and continuance intention was found to be insignificant in a high surveillance concern group. In addition, multigroup analysis showed that surveillance concern negatively moderates certain relationships among variables, especially weakening the beliefs and attitudes toward using CSS.Originality/valueThis study has academic significance of broadening the domain of factors affecting continuance intention of using CSS by deeply delving into factors discouraging continuous use of a system. Furthermore, the findings of this study may serve as a practical guideline of alleviating surveillance concern, thereby encouraging employees to use CSS more actively and voluntarily.

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“…We focus on two psychological strains examined in this study, technostress and exhaustion, which are individual psychological states of mind that possess the potential for influencing behavioral outcomes through cognitive biases. The choice of these two strains lies in both the recently increased attention and construct development of each within the IT literature [23][24][25].…”

Section: Technostress and Exhaustion As Strainsmentioning

confidence: 99%

Understanding the Effect of Social Media Overload on Academic Performance: A Stressor-Strain-Outcome Perspective

Shi

Cao

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Social media has deeply penetrated into university students' daily lives, inducing excessive usage that can result in social media overload. However, only few studies have explored the adverse consequences of social media use from a pedagogical perspective. This paper aims to investigate the effects of overload on students' academic performance and the underlying mechanism. Based on the stressor-strain-outcome model, we propose that information, communication, and social overloads influence technostress and exhaustion of students, which in turn impair their academic performance. Results from a study of 249 Chinese social media users in universities reveal that all three types of overload enhance technostress, but only information overload significantly affect exhaustion. Both technostress and exhaustion have negative effects on academic performance. This study enriches social media literature by identifying a more comprehensive classification of social media-related overload among university students and investigating the exact mechanism of excessive social media use in educational environment.

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Why do you keep doing that? The biasing effects of mental states on IT continued usage intentions

Cited by 55 publications

References 56 publications

Impact of perceived interactivity and perceived value on mobile app stickiness: an emerging economy perspective

Impact of perceived interactivity and perceived value on mobile app stickiness: an emerging economy perspective

The continuance usage of compliance support system: does surveillance concern matter?

Understanding the Effect of Social Media Overload on Academic Performance: A Stressor-Strain-Outcome Perspective

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