What's in the parcel locker? Exploring customer value in e-commerce last mile delivery

Vakulenko, Yulia; Hellström, Daniel; Hjort, Klas

doi:10.1016/j.jbusres.2017.11.033

Cited by 178 publications

(131 citation statements)

References 35 publications

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“…The study aims to build a model for assessing the freight transport CL solutions according to real requirements of the different stakeholders groups that were identified earlier [39,58,59,62,66]. The scope of those business activities should include the city center, other city districts, and the suburban zone.…”

Section: The Ahp Methodsmentioning

confidence: 99%

“…Thus, there is a strong need to identify all stakeholders within the urban transport system. Stakeholders can be generally described as those who are interested in the decision to be made, even if they are not the final decision makers or they do not play an official role in the decision-making process [39,[62][63][64][65][66]. The stakeholders referring to the private and public sphere can be divided into several main groups [67]:…”

Section: Stakeholders In the Urban Transport Systemmentioning

confidence: 99%

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Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Rześny-Cieplińska

Szmelter-Jarosz

2019

Sustainability

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This article presents the assessment results for crowd logistics (CL) solutions from the perspective of the needs of different stakeholders. The uniqueness of this study lies in entering these needs in the implementation of the three spheres of sustainable development in cities (social, economic, and environmental). The purpose of this publication is to present the benchmark solutions for the CL area, helping to adjust the business model and market offer of other providers to the needs of different groups of stakeholders. The reason for such valuation is the fast-paced sharing economy development in the city logistics area, as well as in the courier activity. For this study, the AHP (analytic hierarchy process) method was applied in order to develop the proposed evaluation tool of the CL initiatives. The evaluation criteria (the needs of particular groups of respondents) are derived from document-based data analysis and the primary data for the model are derived from information provided by service providers. The list of the best solutions is made for indicating benchmark brands on the market. The recommendations for managers were drawn on how to adjust solutions to the stakeholders’ needs.

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Section: The Ahp Methodsmentioning

confidence: 99%

Section: Stakeholders In the Urban Transport Systemmentioning

confidence: 99%

Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Rześny-Cieplińska

Szmelter-Jarosz

2019

Sustainability

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“…In the retail sector, many businesses have reaped the benefits of e‐commerce through increased information sharing, time‐to‐market, supply chain efficiency, and consumers have benefited from the convenience of shopping at any time of the day (Vakulenko, Hellström, & Hjort, ). Regardless of these benefits, many businesses are challenged by some factors, which hinder their adoption and use of e‐commerce.…”

Section: Review Of Related Literaturementioning

confidence: 99%

Framework for the adoption of e‐commerce: A case of South African retail grocery sector

Johnson

Iyamu

2019

E J Info Sys Dev Countries

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Over the years, the adoption and use of e‐commerce have expanded widely in different organisations across the world, influenced by its potential benefits. Conversely, in spite of the benefits that have been commonly and widely reported, there are minimal adoption and use of e‐commerce by South African businesses, specifically, in the retail sector. The causes to the limited adoption of e‐commerce in South Africa are not known. This empirical study therefore investigates the factors that influence and affect the adoption and use of e‐commerce in the mainstream retail grocery sector in South Africa. A retail organisation was selected and used as a case in the study. Actor‐network theory (ANT) was employed as a lens to guide the analysis of the qualitative data. Based on empirical evidence, the findings, which include business drivers, stock of knowledge, alliance of actors, training and skills, and assimilation of processes, were found important in the adoption and use of e‐commerce. The factors are intended to guide how adoption and use of e‐commerce are conducted in the mainstream retail grocery sector in South Africa.

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“…From the perspective of e-commerce, Johan(2014) analyzed the impact of home delivery, and discussed the options for more sustainable home delivery [4]. Yulia(2018) adopt the customer value perspective to investigate and provided insight into consumers' perceptions of parcel lockers [5]. Miroslaw(2016) thought the problem of the last mile can be solved for the benefit of the environment through solutions called parcel machines [6].…”

Section: Current Status Of Research On Express Deliverymentioning

confidence: 99%

Distribution Service Mode of the Express Terminal Outlets

Zhou¹,

Yang²,

Zhou³

et al. 2019

Proceedings of the First International Symposium on Management and Social Sciences (ISMSS 2019)

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Based on the investigation of express terminal outlets in a certain area of Beijing, the article aims to improve the quality of express delivery services, and conducts research on the terminal distribution mode, which is the most direct way for express industry to contact users. Through the analysis of the distribution and application characteristics of each distribution mode, considering the opinions of users, the corresponding countermeasures and suggestions are given to both the express delivery enterprises and the government in view of the current situation of terminal distribution. The article also provides reference for the innovation of express delivery mode.

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What's in the parcel locker? Exploring customer value in e-commerce last mile delivery

Cited by 178 publications

References 35 publications

Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Framework for the adoption of e‐commerce: A case of South African retail grocery sector

Distribution Service Mode of the Express Terminal Outlets

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