Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach

Abstract

This article presents the assessment results for crowd logistics (CL) solutions from the perspective of the needs of different stakeholders. The uniqueness of this study lies in entering these needs in the implementation of the three spheres of sustainable development in cities (social, economic, and environmental). The purpose of this publication is to present the benchmark solutions for the CL area, helping to adjust the business model and market offer of other providers to the needs of different groups of stakeholders. The reason for such valuation is the fast-paced sharing economy development in the city logistics area, as well as in the courier activity. For this study, the AHP (analytic hierarchy process) method was applied in order to develop the proposed evaluation tool of the CL initiatives. The evaluation criteria (the needs of particular groups of respondents) are derived from document-based data analysis and the primary data for the model are derived from information provided by service providers. The list of the best solutions is made for indicating benchmark brands on the market. The recommendations for managers were drawn on how to adjust solutions to the stakeholders’ needs.

Freight Demand and Supply Assessment for Implementation of Crowdsourcing Technology: A Case Study in Bratislava, Slovakia

“…Couriers were interested in supporting the environment [39], as well as reducing the impact on public transport in the city [5]. The benchmark solutions for the crowd-shipping help to adjust the business model and market offer of other providers to the needs of different groups of stakeholders [38].…”

Crowd Logistics’ Impact on Environmental Sustainability in a Developing Economy: An Analysis in Ghana

“…The least important factor was the waste reduction and the treatment of traffic congestion and traffic avoidance, which is among the most major external transportation costs and is reported on paper in almost all transport costs (Rześny- Cieplińska & Szmelter-Jarosz, 2019).…”

“…Despite the positive impact on economic growth and development, the repercussions of logistics transport on the society ought not to be ignored. According to (Rześny-Cieplińska & Szmelter-Jarosz, 2019), traffic and congestion are always the most critical issues that need attention in order to improve urban movement among all the negative effects of transportation. Logistics transport drivers mostly park in the second lane, blocking pedestrian sideways and generating unwanted impediments and congested roads (Herrmann & Kunze, 2019).…”

Location of Urban Logistics Spaces (ULS) for Two-Echelon Distribution Systems

“…Therefore, the main concern in the general analysis of urban logistics systems is the need to optimize the movement of goods in cities [1]. These flows include a variety of organizations involving both movements of goods and people, mainly when dealing with B2C deliveries [2] or shopping mobility including both personal mobility and freight transport [3]. This systemic vision of urban logistics is needed for all stakeholders, not only of freight transport and supply chains [4,5] but also of urban transport [6], which include public stakeholders, organizers, orchestrators, and control/regulation actors, but also for the users of the public space, i.e., shippers, receivers (mainly companies but also individuals or associations), transport companies, and also citizens being impacted by urban mobility.…”