What drives the adoption of mobile payment? A Malaysian perspective

Moorthy, Krishna; T’ing, Loh Chun; Yee, Kwong Chea; Huey, Ang Wen; In, Lee Joe; Feng, Poon Chyi; Yi, Tan Jia

doi:10.1002/ijfe.1756

Cited by 50 publications

(60 citation statements)

References 51 publications

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“…Given the aim of this systematic review is to propose a conceptual model with UTAUT2; therefore, the ensuing discussion will focus on the perceived security construct. Perceived security is an antecedent that affects the behavioural intention to adopt mobile payment (Moorthy et al, 2019). Findings from the study by (Merhi et al, 2019;Moorthy et al, 2019;Morosan & DeFranco, 2016;Soodan & Rana, 2020;Wu & Lee, 2017) supported the construct of perceived security to have a significant impact on behavioural intention to use e-wallet system.…”

Section: Model Extension To Utaut2mentioning

confidence: 83%

“…Perceived security is an antecedent that affects the behavioural intention to adopt mobile payment (Moorthy et al, 2019). Findings from the study by (Merhi et al, 2019;Moorthy et al, 2019;Morosan & DeFranco, 2016;Soodan & Rana, 2020;Wu & Lee, 2017) supported the construct of perceived security to have a significant impact on behavioural intention to use e-wallet system. The findings from these studies have revealed the importance of perceived security in influencing consumers' behavioural intention to adopt an e-wallet system.…”

Section: Model Extension To Utaut2mentioning

confidence: 83%

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A Systematic Review of E-wallet Usage Intention: Integrating UTAUT2 with Perceived Security

Andrew¹,

Ambad²,

Abdullah³

et al. 2021

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The growth of cashless payment has grown exponentially, including that of e-wallet, in line with the government's plan to build a cashless society. The e-wallet phenomenon is fast becoming an important component for financial inclusion in emerging economies as studies found that the use of digital financial services like mobile money and other fintech applications could provide many potential development benefits. Countries like China have experienced the highest growth in cashless payments over the last five years and is said to be the most educated on mobile payment services. Despite the rapid development of this technology, organizations and consumers are still concerned about rising security issues. As the e-wallets markets are further expected to increase exponentially in Malaysia, it is crucial to study the consumers' behavioral intention to use e-wallets for the benefits of e-wallets service providers and users in Malaysia. Correspondingly, this paper presents a review of the literature aimed at advancing the body of knowledge by proposing a conceptual model on consumers' behavioral intention to use e-wallet (mobile payment) using UTAUT2 as a baseline model. This paper is built upon a systematic literature review method. This paper provides practical implications that would assist e-wallet service providers when devising appropriate strategies in planning and increasing consumers' intention to use the e-wallet.

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Section: Model Extension To Utaut2mentioning

confidence: 83%

Section: Model Extension To Utaut2mentioning

confidence: 83%

A Systematic Review of E-wallet Usage Intention: Integrating UTAUT2 with Perceived Security

Andrew¹,

Ambad²,

Abdullah³

et al. 2021

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“…The use of Internet-based commerce has rapidly increased due to the recent advancement of mobile technology [1]. This includes the use of smartphones to perform mobile commerce (m-commerce) [2][3][4]. Global m-commerce sales tripled from USD 1 trillion in 2016 to USD 3 trillion in 2020 and are expected to reach USD 3.56 trillion in 2021 [5].…”

Section: Introductionmentioning

confidence: 99%

Do We Need Trust Transfer Mechanisms? An M-Commerce Adoption Perspective

Sim

Loh

Wong

et al. 2021

JTAER

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This study aimed to provide a comprehensive analysis of the factors that determine and shape consumers’ behavioral intention to adopt mobile commerce (m-commerce). By integrating the core constructs from the Unified Theory of Acceptance and Use of Technology (UTAUT), together with the trust-building mechanisms, this study explored the importance of the institutional mechanisms and their moderating effects between trust in the vendors and intention to adopt m-commerce. Traditionally, the effects of institutional mechanisms on trust and adoption intention have been considered separately in different study contexts. The purpose of this study was to extend the literature by simultaneously exploring two institutional mechanisms that are conceptually highly similar to each other, namely, structural assurance (SA) and perceived effectiveness of e-commerce institutional mechanisms (PEEIM). A self-administered survey was used to collect data, which were analyzed using partial least squares structural equation modelling (PLS-SEM). The results revealed that most of the constructs examined have significant relationships with the intention to adopt m-commerce. Additionally, PEEIM exhibits a significant moderating effect but SA does not. This study delineates how trust-building mechanisms play important roles in increasing consumers’ confidence in order to promote m-commerce adoption.

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“…The policy introduced cash handling charges with the goal to decrease the number of cash payments to prevent revenue leakage, improve efficiency, and reduce transaction costs and the risk for robbery. Studies suggest that implementing a similar cash handling fee in Sweden may better reflect the social cost of cash to make the Swedish payment system more efficient by reducing cash transactions (Moorthy et al 2020, Bergman et al 2007, Segendorf and Jansson 2012a, b, Arvidsson et al 2019, while Martin et al (2018) opined that a host of cultural and infrastructural issues have created major difficulties in ebanking implementation in Nigeria.…”

Section: The Impact Of E-banking On Monetary Policymentioning

confidence: 99%

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2021

AJTE

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ATINER is an Athens-based World Association of Academics and Researchers based in Athens.ATINER is an independent and non-profit Association with a Mission to become a forum where Academics and Researchers from all over the world can meet in Athens, exchange ideas on their research and discuss future developments in their disciplines, as well as engage with professionals from other fields. Athens was chosen because of its long history of academic gatherings, which go back thousands of years to Plato"s Academy and Aristotle"s Lyceum. Both these historic places are within walking distance from ATINER"s downtown offices. Since antiquity, Athens was an open city. In the words of Pericles, Athens"…is open to the world, we never expel a foreigner from learning or seeing". ("Pericles" Funeral Oration", in Thucydides, The History of the Peloponnesian War). It is ATINER"s mission to revive the glory of Ancient Athens by inviting the World Academic Community to the city, to learn from each other in an environment of freedom and respect for other people"s opinions and beliefs. After all, the free expression of one"s opinion formed the basis for the development of democracy, and Athens was its cradle. As it turned out, the Golden Age of Athens was in fact, the Golden Age of the Western Civilization. Education and (Re)searching for the "truth" are the pillars of any free (democratic) society. This is the reason why Education and Research are the two core words in ATINER"s name.

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What drives the adoption of mobile payment? A Malaysian perspective

Cited by 50 publications

References 51 publications

A Systematic Review of E-wallet Usage Intention: Integrating UTAUT2 with Perceived Security

A Systematic Review of E-wallet Usage Intention: Integrating UTAUT2 with Perceived Security

Do We Need Trust Transfer Mechanisms? An M-Commerce Adoption Perspective

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