Waiting online: a review and research agenda

Ryan, Gerard; Valverde, Mireia

doi:10.1108/10662240310478213

Cited by 30 publications

(27 citation statements)

References 26 publications

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“…In the area of e-commerce, there is a common understanding that waiting time impedes increasing online commerce (Nielson 1999;Rose et al 1999;Ryan and Valverde 2003;Stockport et al 2001), although the authors do not agree on concrete metrics. Due to the fact that in our Tor usability experiment latency has to be classified and finally quantified, we need to define metrics to measure when users cancel their Web page request or in other words, how long users tolerate waiting for a request.…”

Section: Latency As Usability Factormentioning

confidence: 99%

Privately Waiting – A Usability Analysis of the Tor Anonymity Network

Fabian

Goertz

Kunz

et al. 2010

Lecture Notes in Business Information Processing

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As the Internet is increasingly absorbing information from the real world it becomes more important to prevent unauthorized collection and abuse of personalized information. At the same time, democratic societies should establish an environment helping not only their own people but also people who face repressive censorship to access public information without being identified or traced. Internet anonymization tools such as Tor offer functionalities to meet this demand.In practice, anonymization of Internet access can only be achieved by accepting higher latency, i.e., a longer waiting time before a Web site is displayed in the browser, and therefore reducing its usability significantly. Since many users may not be willing to accept this loss of usability, they may refrain from or stop using Tor -at the same time decreasing the anonymity of other users, which depends on shared resources in the Tor user community. In this paper 1 , we quantify the loss of usability by measuring the additional latency of the Tor software and combine our measurements with metrics of the existing Web usability and performance literature. Our findings indicate that there is still a major usability gap induced by Tor, leading to its possible disuse accompanied by a higher risk exposure of Internet users.

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Section: Latency As Usability Factormentioning

confidence: 99%

Privately Waiting – A Usability Analysis of the Tor Anonymity Network

Fabian

Goertz

Kunz

et al. 2010

Lecture Notes in Business Information Processing

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“…Users will wait longer for better content. Users will wait between 8-10 seconds for information on the Web, depending on the quality of the information [11].…”

Section: Web Design Structurementioning

confidence: 99%

The importance of Higher Education Website and its Usability

Manzoor¹,

Hussain²,

Ahmed³

et al. 2012

International Journal of Basic and Applied Sciences

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Now a days the need for higher education institutions to a have a reliable, effective and attractive web presence is increasing as online technology is becoming an important part of the educational process. The higher education institutions play a vital role in the development of a society while higher education websites have many roles to fill. They need to provide information for prospective students, current students, Faculty and alumni. They often need to include reams of information in a way that makes everything easy to explore and it's a great challenge. The purpose of this research is to highlight some points, which will show the importance of higher education websites where we have studied lots of literature to be more focused on the topic and conducted a survey to evaluate the usability of two websites. The paper will be helpful for the higher authorities and the web developers to analyze the significance of the website of higher education institutes and its usability.

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“…Those running the bakery reconfigure the line. This line erosion occurs in telephone waiting (Munichor and Rafaeli, 2007), online (Ryan and Valverde, 2003) and sitting or waiting rooms (Bournes and Mitchell, 2002). The first two eliminate the face-to-face quality of the waiting line.…”

Section: The Other Structural-legal Lensmentioning

confidence: 99%

“…Pushed further, the waiting room morphs; while it still remains a managed and commoditized territory when the waiting is done on telephone (Tom et al, 1997), online (Ryan and Valverde, 2003) or mediated by portable and mobile connections (Green and Singleton, 2009) − the face-to face characteristic present in the waiting room drops off. Nevertheless, what third − party managed waiting territories (room, telephone, online etc.)…”

Section: The Other Structural-legal Lensmentioning

confidence: 99%

Re-thinking queue culture: the commodification of thick time

Wexler

2015

International Journal of Sociology and Social Policy

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Purpose -The purpose of this paper is to highlight both the contribution and the present need to reconfigure the literature on "queue culture" as a precursor of the sociology of waiting. Design/methodology/approach -The study employs a legal-structural lens in comparing the initial conceptual treatment of the archetypal "waiting line" with the "line" modifying sociology of waiting that results in waiting rooms, number and telephone queues and in the experience of online waiting. Findings -The initial conception of the culture of the queue understates the importance of three factors: first, the role of third parties in the design, management and inculcation of rules binding those experiencing thick time; second the degree to which communication technology and its attachment to the "mobilities" paradigm has thinned the experience of thick time and lastly the degree to which the increasing commodification of the wait has resulted in the creation of waiting time as a form of pay as you go flexitime. Social implications -The social construction of waiting and the experience of thick time are shown to be increasingly part of the privatized market experience where queue management innovations not only are commercialized but have strong implications for the egalitarian social assumptions imbedded in the initial queue culture based sociology of waiting. Policy implications support the present pay for use philosophy increasingly applied in the transition from public to private management of space. Originality/value -The self-policing "fairness" of the waiting line is now open to scrutiny given the proliferation of the newly shaped distributional logics imbedded in the management, design and use of waiting spaces.

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Waiting online: a review and research agenda

Cited by 30 publications

References 26 publications

Privately Waiting – A Usability Analysis of the Tor Anonymity Network

Privately Waiting – A Usability Analysis of the Tor Anonymity Network

The importance of Higher Education Website and its Usability

Re-thinking queue culture: the commodification of thick time

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