“…Specifically, most of the empirical work conducted in the area of family-staff relations has examined the type of expectations that families and staff have of one another, usually regarding roles and task performance (e.g., Rubin & Shuttlesworth, 1983;Schwartz & Vogel, 1990;Shuttlesworth et al, 1982). The present study, on the other hand, uses a narrative approach (Gubrium, 1995;Gubrium & Holstein, 1997) which allows participants to express themselves in open-ended discussions and to describe their perceptions and subjective experiences freely rather than in response to fixed questions. Moreover, while previous studies have sampled families (e.g., Bowers, 1988;Duncan & Morgan, 1994;Rubin & Shuttlesworth, 1983;Schwartz & Vogel, 1990;Shuttlesworth et al, 1982), administrators (e.g., Schwartz & Vogel, 1990;Shuttlesworth et al, 1982), and occasionally some staff (e.g., Schwartz & Vogel, 1990), this study gathers data from registered nurses (RNs) whose perspective is especially important, since they often assume a leadership role on the care team and generally have more contact with families than do some other staff (Edelson & Lyons, 1985).…”