“…Basic English skills in tourism, especially hospitality, they are; how to greet guests, provide necessary information, respond to questions and requests, use prompts, body language, resolve customer difficulties, and respond to complaints well (Blue & Harun, 2003). Khalida (2020) adds that the need for tourism English language skills needed as human resources in the tourism sector in hotels, among others; greeting, giving directions, meetings, presentations, handling complaints, offering laundry services (offering laundry services), tourism places, travel plans and schedules (tourism plans and schedules), room facilities, and hotel services and facilities (Khalida, 2019).…”