Validation of the Italian version of the Patient Reported Experience Measures for intermediate care services

Cinocca, Sergio; Rucci, Paola; Randazzo, Concetta; Teale, Elizabeth; Pianori, Davide; Ciotti, Emanuele; Fantini, Maria Pia

doi:10.2147/ppa.s140041

Cited by 8 publications

(12 citation statements)

References 23 publications

(26 reference statements)

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“…These factors could be classified into the following two broad areas: person-related conditions and objective external conditions of care. Person-related conditions, such as patient gender [8,9], age [7,8], educational level [8,9], physical health and psychological well-being [10], and whether patients are hospitalized as emergencies or with planned admissions [8,9], are related to the patients' perception of the quality of care [26].…”

Section: Discussionmentioning

confidence: 99%

“…Two main tools are advocated to capture patients' perspectives on the effects of cancer care: Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs) [6]. While PROMs measure the impact of an illness and the effects of interventions in term of healthcare outcomes [7][8][9], PREMs assess a patient's needs and experiences whilst receiving care [10,11].…”

Section: Introductionmentioning

confidence: 99%

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Patients’ Satisfaction by SmileInTM Totems in Radiotherapy: A Two-Year Mono-Institutional Experience

et al. 2021

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Background: Patient’s satisfaction is recognized as an indicator to monitor quality in healthcare services. Patient-reported experience measures (PREMs) may contribute to create a benchmark of hospital performance by assessing quality and safety in cancer care. Methods: The areas of interest assessed were: patient-centric welcome perception (PCWP), punctuality, professionalism and comfort using the Lean Six Sigma (LSS) methodology. The RAMSI (Radioterapia Amica Mia SmileINTM (SI) My Friend RadiotherapySI), project provided for the placement of SI totems with four push buttons using HappyOrNot technology in a high-volume radiation oncology (RO) department. The SI technology was implemented in the RO department of the Fondazione Policlinico Universitario A. Gemelli IRCCS. SI totems were installed in different areas of the department. The SI Experience Index was collected, analyzed and compared. Weekly and monthly reports were created showing hourly, daily and overall trends. Results: From October 2017 to November 2019, a total of 42,755 votes were recorded: 8687, 10,431, 18,628 and 5009 feedback items were obtained for PCWP, professionalism, punctuality, and comfort, respectively. All areas obtained a SI-approved rate ≥ 8.0 Conclusions: The implementation of the RAMSI system proved to be doable according to the large amount of feedback items collected in a high-volume clinical department. The application of the LSS methodology led to specific corrective actions such as modification of the call-in-clinic system during operations planning. In order to provide healthcare optimization, a multicentric and multispecialty network should be defined in order to set up a benchmark.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Patients’ Satisfaction by SmileInTM Totems in Radiotherapy: A Two-Year Mono-Institutional Experience

et al. 2021

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“…Patient reported experience measures (PREMs) have been increasingly used in various health fields for assessing the quality of health care perceived by patients. 14,[22][23][24][25] The role of collecting PREMs during a totally unique event as the COVID-19 pandemic carries stimulating and innovative aspects. Previous studies have evaluated the perspective of cancer patients regarding the COVID-19 pandemic, cancer treatments and organizational challenges in oncological acitivity [26][27][28] but, to our knowledge, this is one of the largest reports on patients' perceptions regarding the measures taken to limit the risk of SARS-CoV-2 infection along with their concern about their own cancer care, and the first to acknowledge patients' satisfaction on oncologists' initiated vaccination campaign.…”

Section: Discussionmentioning

confidence: 99%

“…These drastic changes in routine care practice undoubtedly have a strong impact on patients' experience, particularly in cancer patients, and assessing the experiences and level of satisfaction with these measures using Patient-Reported Experience Measures (PREMs), can serve as an excellent indicator of patients' perception of the quality of healthcare service 13 and can be an objective measure of integrated care that has the person as its fulcrum. 14…”

Section: Introductionmentioning

confidence: 99%

Cancer Patient-Reported Experience Measures (PREMs) Regarding the Policies Implemented to Contain the Spread of Sars-CoV-2 and Vaccination Campaign at Veneto Institute of Oncology

Caccese¹,

Imbevaro²,

Feltrin³

et al. 2022

PPA

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The SARS-CoV-2 spread has impacted Healthcare systems. COVID-19 pandemic has had consequences for patients with cancer, being associated with delays in diagnosis, in treatment And follow-up care, increase in overall infection rates and higher mortality. A survey on COVID-19 and a vaccination-questionnaire were developed at different times of the outbreak, to evaluate cancer patient-reported experience measures (PREMs) on the policies implemented to reduce the infection from SARS-CoV-2 and on the timing and methods of COVID-19 vaccination. Patients and Methods:The survey was distributed to all patients accessing the Institute during the "first-wave" Of the pandemic, evaluating patients' concerns about the pandemic, the pandemics' consequences on their cancer care, and their perception Of the measures adopted to limit the infection spread. The vaccination-questionnaire was proposed to 10% of the first 5297 cancer patients vaccinated with two doses of the Pfizer-BioNTechCOVID-19 vaccine. This questionnaire aimed at assessing the degree Of satisfaction with the Institutional vaccination campaign and vaccination-related adverse events. Results: From May 18th 2020 to June 15th 2020 the survey was completed by 3238 patients. Most of the responders expressed concern on the pandemic yet acknowledging their oncological disease as a priority. Measures implemented were appreciated by patients. Telemedicine was positively evaluated and the absence of the caregiver during the visit did not determine discomfort for two thirds of patients. From March 6th 2021 to May 8th 2021 the vaccination-questionnaire was completed by 357 patients. The 98.8% were satisfied with the vaccination campaign. No serious vaccination-correlated adverse events were reported. No patient had to delay/discontinue chemotherapy due to vaccination. Conclusion: PREMs during COVID-19 pandemic and related vaccination can provide important information to help reorganization of the health care systems for cancer care. Patients' feedback on the organizational changes implemented in the emergency period are essential for healthcare improvement and to help informed choices that are consistent with patients' needs.

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“…In the more specific area of pancreato-biliary endoscopy, PREMs for endoscopic ultrasonography (EUS) and endoscopic retrograde cholangiopancreatography (ERCP) have not been established and data are scattered and heterogeneous [ 21 , 30 , 31 ]. Since EUS and ERCP are amongst the most advanced and complex endoscopic procedures [ 26 , 27 , 32 ], the creation and validation of patient-reported indicators should be a priority to monitor both endoscopist and endoscopy service performance [ 21 , 33 , 34 ].…”

Section: Introductionmentioning

confidence: 99%

Patient Reported Experience Measure in Endoscopic Ultrasonography: The PREUS Study Protocol

et al. 2022

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The evaluation of the patient’s experience is becoming increasingly important as a better patient experience can improve the quality of the health service delivered. Patient-reported experience measures (PREMs) are self-report assessment tools provided to patients about their experience during any health event. There are few PREM instruments in the field of gastrointestinal endoscopy, and none is specific for endoscopic ultrasound (EUS). This study aims to develop a questionnaire to evaluate the experience of patients undergoing EUS, identifying and prioritizing the factors related to the patient’s experience. The study will consist of several phases: (A) tool creation; (B) face and content validity; (C) ranking: to evaluate the relevance of the identified questions in the previous phase; (D) questionnaire creation and validity testing. The final output will be the production of a specific tool that can be used to measure patients’ experience during EUS. This questionnaire may become a relevant part of actions taken to measure the quality of care provided to patients undergoing EUS. Furthermore, correlation between health care providers’ and patients’ views of the relevance of the included items will allow optimization of empathetic and psychological aspects.

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Validation of the Italian version of the Patient Reported Experience Measures for intermediate care services

Cited by 8 publications

References 23 publications

Patients’ Satisfaction by SmileInTM Totems in Radiotherapy: A Two-Year Mono-Institutional Experience

Patients’ Satisfaction by SmileInTM Totems in Radiotherapy: A Two-Year Mono-Institutional Experience

Cancer Patient-Reported Experience Measures (PREMs) Regarding the Policies Implemented to Contain the Spread of Sars-CoV-2 and Vaccination Campaign at Veneto Institute of Oncology

Patient Reported Experience Measure in Endoscopic Ultrasonography: The PREUS Study Protocol

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