Utilizing DMAIC method to optimize law enforcement official willingness to respond to disasters: an exploratory study

Knezek, Erick B.; Vu, Thevu; Lee, Jim

doi:10.1108/ijes-11-2020-0068

Cited by 3 publications

(3 citation statements)

References 30 publications

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“…Ruiz-Ben ıtez et al (2018) identified resilient supply chain practices such as the use of contingency plans (respond) and information systems (monitor). Knezek et al (2022) developed a procedure to improve the response of government agencies to natural disasters, based on lean practices. Sarkis et al (2020) explored how healthcare supply chains could learn from the COVID pandemic.…”

Section: Background and Hypotheses 21 Abilities Of Resilient Systemsmentioning

confidence: 99%

The nature and role of informal resilience practices in the performance of lean production systems

Gayer

Saurin

Anzanello

2022

JMTM

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PurposeResilience in lean production systems (LPSs) relies on both formal and informal practices. Considering that these latter are relatively less explored, this paper describes the nature and role of informal resilience practices in the performance of LPSs.Design/methodology/approachA survey was devised to assess the use of 12 informal practices related to resilience. The survey was answered by 206 respondents from high and low lean adopters in Brazil, focusing on their internal operations. Multiple linear regression analysis was used to assess the impact of those practices on operational performance. Six respondents were approached on follow-up interviews, offering examples of informal resilience in LPSs.FindingsBoth high and low lean adopters used informal resilience practices to a similar extent, and they were not detrimental to high lean adopters. These practices had no moderating effect on the relationship between the level of leanness and the operational performance of high lean adopters.Research limitations/implicationsThis study did not capture how the contribution of informal resilience practices changed over time within the same company.Practical implicationsAs the informal resilience practices are not necessarily consonant with lean principles, their use and rationale should be made explicit to workers and managers in LPSs. Moreover, lean assessments might be more credible if paying heed to the informal ways of implementing lean practices.Originality/valueThis is the first study that investigates the role of informal resilience practices in LPSs.

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Section: Background and Hypotheses 21 Abilities Of Resilient Systemsmentioning

confidence: 99%

The nature and role of informal resilience practices in the performance of lean production systems

Gayer

Saurin

Anzanello

2022

JMTM

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“…A variety of risks, such as growing crimes, terrorism and pandemics, along with limited budgets, have led to increasing pressure on police agencies (Barton and Matthews, 2017;Knezek et al, 2022). These agencies need to consider all these factors and ensure that they fully provide their services as stakeholders will not accept a level lower than that.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The integrated effect of Kaizen and innovation culture on the police performance: an empirical investigation

Alosani¹,

Al-Dhaafri²

2022

AJB

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PurposeLimited use of Kaizen practices in police agencies, together with very few studies that investigated the link between it and police performance, gives a gap and good indication to conduct this study. Thus, this study seeks to explore and examine this relationship through the lens of innovation culture as a mediating factor.Design/methodology/approachThis paper was based on a survey with 352 effective participants, including the head section officers of the Dubai Police in the UAE. A structural equation modelling technique was used for statistical analysis.FindingsResults indicate that Kaizen was positively associated with police performance. Innovation culture also plays a mediating role in the relationship between Kaizen and police performance.Originality/valueThis paper has theoretical and practical contributions. It is one of the first studies to create and test the direct and indirect associations between Kaizen and police performance, providing evidence on the mediating role of innovation culture with regard to Kaizen and performance in the policing field.

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COVID-19's impact on lean programs and implementation in energy-based utilities

Jensen,

Cross,

Polanco-Lahoz

2023

TQM

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PurposeLean is a continuous improvement methodology that has succeeded in eliminating waste in a variety of industries. Yet, there is a need for more research on Lean implementation in several under-studied contexts, including crisis situations such as those created by the recent COVID-19 pandemic. This research investigates how Lean programs were impacted by COVID-19, while previous research has primarily explored how Lean was used to solve problems created by the pandemic.Design/methodology/approachA mixed-method research approach was used to analyze employee feedback on how COVID-19 impacted the Lean programs using data from various levels of four energy-based utilities in the United States. First, an online questionnaire collected qualitative and quantitative data from a broad sample of participants. Then, a follow-up semi-structured interview allowed the elaboration of perceptions related to the research question using a smaller sample of participants.FindingsOut of the 194 responses from the four companies, only 41% of the respondents at least somewhat agreed that COVID-19 impacted the Lean program at their company; of the remaining 59%, 35% indicated they were neutral, while 24% disagreed. The themes from the qualitative portion indicated that, while employees believed their companies had successfully found a new way to do Lean within the constraints of not always being in person, the collaboration and engagement were more challenging to sustain, and COVID-19 also otherwise made it more difficult to implement Lean. Meanwhile, some believed there was no impact on the Lean program.Originality/valueThe COVID-19 and Lean peer-reviewed literature published from 2020 to September 2023 focused primarily on using Lean to address problems created by the COVID-19 pandemic vs studying the pandemic's impact on Lean programs. This research partially fills this literature gap in understanding the impact COVID-19 had on Lean initiatives.

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Utilizing DMAIC method to optimize law enforcement official willingness to respond to disasters: an exploratory study

Cited by 3 publications

References 30 publications

The nature and role of informal resilience practices in the performance of lean production systems

The nature and role of informal resilience practices in the performance of lean production systems

The integrated effect of Kaizen and innovation culture on the police performance: an empirical investigation

COVID-19's impact on lean programs and implementation in energy-based utilities

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