Usability and Design Issues of Smartphone User Interface and Mobile Apps for Older Adults

Wong, Chui Yin; Ibrahim, Rahimah; Hamid, Tengku Aizan; Mansor, Evi Indriasari

doi:10.1007/978-981-13-1628-9_9

Cited by 28 publications

(20 citation statements)

References 10 publications

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“…In order to gauge the user perception of older adults using the Samsung S7 Edge, a device attitudinal survey was conducted (Wong et al, 2018). The result was shown in Figure 1.…”

Section: Device Attitudinal Survey Resultsmentioning

confidence: 99%

“…Apart from this, a substantial number of older adults could not find the torch light mobile app and installed on the smartphone. As highlighted in our previous studies (Wong et al, 2018), most of the older adults received their smartphone as a pass down device from their children or spouse. The mobile apps were already installed and they were not guided how to use Play Store to download a mobile app.…”

Section: Mismatch Between User Expectation and Nomenclature Of Icon Designmentioning

confidence: 93%

“…The selected tasks for this study were based on the previous result from the mobile survey (Wong et al, 2018). The 4 main tasks were (i) making voice calls (ii) using phonebook (iii) installing a mobile app from Google Play Store, and (iv) using WhatsApp.…”

Section: Tasksmentioning

confidence: 99%

“…The results of task completion rates for all the four main tasks were reported in our previous work (Wong et al, 2018). Table 2 depicts the details of the 4 main tasks and its sub-tasks' completion scores.…”

Section: Quantitative Analysis: Overall Task Completion Ratesmentioning

confidence: 99%

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Mismatch Between Older Adults’ Expectation and Smartphone User Interface

Wong¹,

Ibrahim²,

Hamid³

et al. 2018

MJoC

Self Cite

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Smartphones have become ubiquitous communication tools for everybody, including older adults to stay connected with their family and access to information. However, mobile operators and developers mainly target the youngster cohort in mobile industry. With the rising ageing population, smartphone user interface and some mobile apps are not designed to cater the needs of older adults. This could hinder them from fully utilizing the smartphone functions and its services. A mobile-user interaction study using mixed-methods (questionnaire, interview and observation) was conducted to examine usability and user interface design issues of smartphone and mobile apps among 80 older adults in Malaysia. Four tasks design were ‘making voice calls’, ‘using phonebook’, ‘installing a mobile app from Google Play Store’, and ‘using WhatsApp’. The results were analysed both quantitatively (for usability evaluation) and qualitatively (for interviews and observation). The usability result revealed that the ‘voice call’ task had the highest success task completion rate (83.44%), followed by ‘phonebook’ (70.16%), ‘mobile app download’ (63.13%) and ‘using WhatsApp’ (60.42%). Three themes were emerged from the qualitative thematic analysis, which showed a mismatch between older adults’ expectation and smartphone user interface. A majority had never downloaded a mobile app before, and they had problems downloading it from Play Store. They perceived the Play Store feature as a place for children playing games. To close the discrepancy between user expectation and mobile design, the mobile designers and developers are required to consider the older adults’ needs for better usability of smartphone user interface design

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“…In order to gauge the user perception of older adults using the Samsung S7 Edge, a device attitudinal survey was conducted (Wong et al, 2018). The result was shown in Figure 1.…”

Section: Device Attitudinal Survey Resultsmentioning

confidence: 99%

Section: Mismatch Between User Expectation and Nomenclature Of Icon Designmentioning

confidence: 93%

Section: Tasksmentioning

confidence: 99%

Section: Quantitative Analysis: Overall Task Completion Ratesmentioning

confidence: 99%

See 2 more Smart Citations

Mismatch Between Older Adults’ Expectation and Smartphone User Interface

Wong¹,

Ibrahim²,

Hamid³

et al. 2018

MJoC

Self Cite

View full text Add to dashboard Cite

show abstract

“…A recent study from Soad et al 42 mentions usability and accessibility requirements to study interactivity aspects in the design and evaluation of mobile learning applications, but their proposed requirements catalog does not suggest ways to implement and manage usability requirements. In Wong et al, 43 the authors conducted a case study to analyze the usability of a smartphone user interface and mobile apps among 80 subjects, but their approach does not discuss the impact of usability mechanisms. Also, Bem Ammar 44 proposed a usability model to evaluate those aspects in mobile apps generated using a model‐driven engineering tool, as a way to address some shortcomings of existing usability models.…”

Section: Related Workmentioning

confidence: 99%

Usability implications in software architecture: The case study of a mobile app

et al. 2020

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Usability is a highly desired but often ignored software quality. Effective user interfaces tend to increase learnability, effectiveness and user satisfaction. But usability is often neglected in the early stages of software development and is thus frequently not address in a system's architectural design. Furthermore, because usability is often neglected or deferred, it is difficult to estimate the effort specifically spent on adding or improving usability mechanisms in the software architecture and in code. In this work, we present a case study where we analyze the impact of introducing a variety of usability mechanisms to a mobile application and we report on the architectural changes that must be made in the software architecture to accommodate them. We also report on the additional code required to implement these usability mechanisms and we investigate the users' satisfaction of combining and using several usability mechanisms in a mobile application. Finally, we evaluated user responses—both positive and negatives—to these usability mechanisms via a questionnaire involving 25 users from different roles and different organizations and including contextual interviews to analyze the qualitative responses of the subjects. Our results show that apart from the relatively modest modeling and coding effort, the combination of several usability mechanisms seems beneficial for users of mobile systems and increases the satisfaction during the interaction with the system.

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Elderly Users and Their Main Challenges Usability with Mobile Applications: A Systematic Review

Paez

Río

2019

Lecture Notes in Computer Science

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Usability and Design Issues of Smartphone User Interface and Mobile Apps for Older Adults

Cited by 28 publications

References 10 publications

Mismatch Between Older Adults’ Expectation and Smartphone User Interface

Mismatch Between Older Adults’ Expectation and Smartphone User Interface

Usability implications in software architecture: The case study of a mobile app

Elderly Users and Their Main Challenges Usability with Mobile Applications: A Systematic Review

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