Urgensi Kualitas Pelayanan Perpustakaan Perguruan Tinggi

Abstract

-The quality of the library service refers to the needs of users. Therefore, a good service is a service that can meet the needs and wishes of the user. Then a good library is a library which is able to provide services to every pemustaka quickly and accurately. Now the theory that is used in this study among others: service quality, the dimension of the quality of service, the determining factors in the quality of service and supervision. The discussion is a total quality services can be influenced by several factors among others: word of "communication, personal need, good past experience, external communications to customer. The conclusion is that there are several factors that can improve the quality of the service on an institution that is the purpose of the organization, incentive system that used the system accountability and power structures. As an institution that performs the activity of the ministry and the library has an obligation to continually improve the quality of the service in order to meet the needs of users. Keywords: Service, Quality Service, Library on UniversityABSTRAK -Kualitas layanan perpustakaan mengacu kepada kebutuhan pemustaka. Oleh sebab itu, layanan yang baik adalah layanan yang dapat memenuhi kebutuhan dan harapan pemustaka. Maka perpustakaan yang baik merupakan perpustakaan yang dapat memberikan pelayanan kepada setiap pemustaka secara cepat dan tepat. Adapun teori yang digunakan dalam kajian ini antara lain: Kualitas pelayanan, dimensi kualitas pelayanan, faktor penentu kualitas pelayanan dan pengawasan. Pembahasannya adalah Kualitas total suatu jasa dapat dipengaruhi oleh beberapa faktor antara lain: word of mouth communication, personal need, past experience, external communications to customer. Kesimpulannya adalah Ada beberapa faktor yang dapat meningkatkan kualitas layanan pada sebuah lembaga yaitu tujuan organisasi, sistem insentif yang dipakai, sistem akuntabilitas dan struktur kekuasaan. Sebagai sebuah lembaga yang melakukan aktifitas pelayanan, maka perpustakaan berkewajiban untuk senantiasa meningkatkan kualitas layanannya, agar dapat memenuhi kebutuhan dari para pemustaka.

School Librarians During the Covid-19

“…A library is an organization engaged in the service sector, the quality of service is an essential thing because it is the spearhead of the library (Rodin, 2015). The better the service of a library, the better its image.…”

KPK Corner as Library Service in Supporting Anti-Corruption Education in Telkom University Open Library

“…Examining the concept of an anti-corruption education process in a university environment, this activity will involve various educational components that will reinforce each other. For example, the curriculum, students as learners, teaching staff, other facilities and facilities, including university libraries whose meaning and function have also been mentioned in Law Number 43 of 2007 concerning Libraries (Pemerintah Republik Indonesia, 2007;Sutarno, 2006;& Rodin, 2015).…”

Analisis Kinerja Sahabat Perpustakaan Dalam Semua Bagian Di Upt Perpustakaan Universitas Negeri Padang

“…dengan bekerja sesuai dengan acuan yang telah dibuat dan disepakati bersama antara sahabat perpustakaan dan pihak yang terkait, semua penopang keberlangsungan fungsi layanan perpustakaan akan berjalan dengan baik dan sahabat perpustakaan akan selalu berada di jalur yang semestinya. (Rosinar, 2014 (Rodin, 2015).…”