Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

Prayag, Girish; Hosany, Sameer; Muskat, Birgit; Chiappa, Giacomo Del

doi:10.1177/0047287515620567

Cited by 612 publications

(705 citation statements)

References 147 publications

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“…We determine that emotional solidarity positively influences tourists' satisfaction, and that tourists' satisfaction positively influences loyalty which is in line with results of recent studies (e.g., Engeset and Elvekrok 2015;Hosany et al 2016;Prayag and Ryan 2012;Prayag et al 2015;Su et al 2016). Also, satisfaction mediates the relationship between emotional solidarity and loyalty.…”

Section: Theoretical Implicationssupporting

confidence: 89%

“…In this sense, measuring and managing tourists' satisfaction is vital for the survival, development and success of tourism destinations (Prayag et al 2015;Song et al 2012).…”

Section: The Mediating Role Of Tourist Satisfactionmentioning

confidence: 99%

“…Satisfaction is one of the most important driving forces of loyalty because of its major influence on the choice of a destination that motivates tourists to revisit the destination and recommend it to potential tourists (Alegre and Cladera 2006;Chi and Qu 2008;Gursoy et al 2014;Kozak 2001;Meleddu et al 2015;Petrick 2004;Prayag and Ryan 2012;Prayag et al 2015;Su et al 2016;Um et al 2006) …”

Section: The Mediating Role Of Tourist Satisfactionmentioning

confidence: 99%

See 2 more Smart Citations

Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model

Ribeiro

Woosnam

Pinto

et al. 2017

Journal of Travel Research

128

171

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Abstract:This study proposes a theoretical model integrating two lines of tourism research: emotional solidarity and destination loyalty. In order to test the proposed model, a survey of visitors to Cape Verde islands was undertaken. Structural equation modeling and moderated mediation analysis were implemented to assess the relationships involving visitors' emotional solidarity with residents, satisfaction and destination loyalty. The three dimensions of emotional solidarity were considered in the study: feeling welcomed, sympathetic understanding and emotional closeness.Results indicate that visitors' feeling welcomed and sympathetic understanding directly influence loyalty. In particular, the relationships involving visitors' feeling welcomed by residents, emotional closeness with residents and sympathetic understanding with residents and loyalty were all mediated by satisfaction. Additionally, gender was found to moderate the conditional indirect effects of emotional closeness and feeling welcomed on loyalty (via satisfaction). Such relationships were stronger among male visitors. Implications as well as future research opportunities are offered.

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Section: Theoretical Implicationssupporting

confidence: 89%

“…In this sense, measuring and managing tourists' satisfaction is vital for the survival, development and success of tourism destinations (Prayag et al 2015;Song et al 2012).…”

Section: The Mediating Role Of Tourist Satisfactionmentioning

confidence: 99%

Section: The Mediating Role Of Tourist Satisfactionmentioning

confidence: 99%

See 1 more Smart Citation

Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model

Ribeiro

Woosnam

Pinto

et al. 2017

Journal of Travel Research

128

171

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show abstract

“…Similarly, Prayag, Hosany, and Odeh (2013) called for a more holistic understanding of the role of emotions in tourist experiences while, more specifically, Hosany and Prayag (2013) called for further research into negative emotions and their relevance to tourist behavior. Furthermore, previous research into emotions within the tourism context has been primarily undertaken retrospectively rather than in actual time (after rather than during the event); hence, providing potentially inaccurate accounts of actual experiences given the dynamic and time-dependent nature of emotions (Prayag, Hosany, Muskat, & Chiappa, 2017).…”

Section: Christou Sharpley and Farmakimentioning

confidence: 99%

Exploring the Emotional Dimension of Visitors' Satisfaction at Cultural Events

Christou¹,

Sharpley²,

Farmaki³

2018

Event Management

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Cultural events have emerged as a destination instrument for sharing local folk culture with visitors, aspiring to provide them with satisfying experiences at the same time as conveying socioeconomic benefits to the local community. However, studies of the visitor satisfaction process as a measure of the success of staging a cultural event remain noticeably lacking. Adopting an ethnographic approach, this article investigates visitor satisfaction by considering the emotional dynamics involved—a psychological dimension that remains largely overlooked within the tourism context. Fieldwork findings reveal the important role of senses in this process and pinpoint precise emotions that impact on (dis)satisfaction and intentions. Based on the research outcomes, the article then proposes a model conceptualizing this process that is of relevance beyond the specific context of events. The study envisages a tighter link between the fields of tourism and psychology, given the potentially rewarding outcomes this might yield.

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“…Specifically, tourists' perception, as a subjective concept, is formed by integrating the various information of the destination that they have received [24]. In other words, perception reflect individual attitudes and feelings for destination, not only established their beliefs or knowledge about the place's attributes, but also meaningful to the individual when making travel decision [25]. San Martín and Del Bosque (2008) asserted that individual perception or emotions would be a critical part of internal forces of evoked by the destination image [24].…”

Section: Hypothesismentioning

confidence: 99%

Measuring Tourism Risk Impacts on Destination Image

Ruan

Liu

2017

Sustainability

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This study develops and tests an integrated model of the moderated mediation of risks (man-made and natural disasters) that explains the associations between the benefits of tourism and the destination image. The study also considers how tourists are influenced by natural disasters and provides empirical evidence to predict the hypothesis models. The results of a study of 635 foreign tourists indicate that the tourism risks of man-made disasters positively influence the tourists' experienced benefits and feeling experience. Foreign tourists' risk evaluation may have a positive effect on their benefit and feeling experience and, thus, may link to the destination image. Somewhat as expected, the moderating effect of tourist benefit is found to strengthen the relationship between feeling experience and the destination image. Alternatively, foreign tourists' feeling experiences foster a positive link between tourism risk and destination image. The implications of the moderated mediation results are discussed.

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Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend

Cited by 612 publications

References 147 publications

Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model

Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model

Exploring the Emotional Dimension of Visitors' Satisfaction at Cultural Events

Measuring Tourism Risk Impacts on Destination Image

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