Abstract:This study proposes a theoretical model integrating two lines of tourism research: emotional solidarity and destination loyalty. In order to test the proposed model, a survey of visitors to Cape Verde islands was undertaken. Structural equation modeling and moderated mediation analysis were implemented to assess the relationships involving visitors' emotional solidarity with residents, satisfaction and destination loyalty. The three dimensions of emotional solidarity were considered in the study: feeling welcomed, sympathetic understanding and emotional closeness.Results indicate that visitors' feeling welcomed and sympathetic understanding directly influence loyalty. In particular, the relationships involving visitors' feeling welcomed by residents, emotional closeness with residents and sympathetic understanding with residents and loyalty were all mediated by satisfaction. Additionally, gender was found to moderate the conditional indirect effects of emotional closeness and feeling welcomed on loyalty (via satisfaction). Such relationships were stronger among male visitors. Implications as well as future research opportunities are offered.
HIGHLIGHTS: Conducts a two-step study, in loco and post-visit, with the managerial perspective to facilitate positive destination experiences. Suggests that diversified sensory impressions as perceived by tourists impact the long-term memory of destination experiences. More diversified sensory impressions recalled in the post-visit phase enhance favorable tourist behavior towards destinations. Reveals a link between richer sensory tourist experiences and destination loyalty.
*HighlightsTourists' memories, sensory impressions, and loyalty:
In loco and post-visit study in Southwest Portugal
AbstractThis study aims to offer some insights on the contribution of sensory diversity as perceived by tourists to memorable destination experiences and to explore the connection between longterm memory of sensory impressions and destination loyalty. The vital role of the sensory dimension of tourist experiences is stressed by current tourism research and supported by a multidisciplinary view on the role of the five external senses in human perception, memory, and behavior. While the marketing management approach highlights the importance of considering multisensory information in the process of facilitating positive and memorable destination experiences, there is a lack of empirical research to validate the theoretical literature. A two-step exploratory study was conducted in loco and six months after tourists' visits to Southwest Portugal. The findings suggest that perceived richer sensory tourist experiences may have a significant role in the long-term memory of individuals' experiences, encouraging favorable tourist behavior towards destinations.
Factors determining a poor prognosis for adaptation and re-insertion into the workplace are age, a low educational level, a lack of job qualifications and greater cognitive impairments. The significant differences found between the NRS-R of employed and unemployed patients suggest that this variable may be used to predict a subject's ability to return to work.
This study proposes a model to investigate the relationship between residents’ perception of tourism’s impact on their quality of life (QoL) and their emotional solidarity toward tourists. The social exchange theory was used as a framework to explain the relationship, and structural equation modeling to assess the hypothesized model. Data for this study were obtained from survey responses of 407 residents in Macau, China, characterized by an intense tourism activity in a small territory. Results indicate that residents’ perception of tourism’s impact on four life domains (material, community, emotional, and health and safety) influences their satisfaction with the corresponding life domains. However, these domains only partially contribute to their overall satisfaction with QoL. Moreover, overall satisfaction with QoL revealed to be a significant predictor of residents’ emotional solidarity toward tourists. The findings indicate the importance of considering QoL in examining residents’ attitudes toward tourists. Implications and opportunities for further research are proposed.
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