Destination image influences tourist behaviour before, during and after travel, as it is an important instrument which contributes to tourists' loyalty. Although Gartner (1993) advocates that the cognitive, affective and conative dimensions of destination image are hierarchically interrelated, there is no empirical evidence to support the complete model. This study aims to test the hierarchical nature of the relationship between the dimensions of destination image. The results of structural equation modelling confirm Gartner's theoretical model, validating the theory that the influence of the cognitive component on the conative dimension is higher when mediated by the affective component, raising managerial implications.
This paper aims to contribute to the conceptualization of the sensory dimension of tourist experiences by discussing its theoretical underpinnings. A multidisciplinary approach to the human senses shows their importance to the individual's experience and perception of the surrounding world, recommending the appropriateness of a holistic analysis of sensescapes in tourism. A review of empirical studies conducted under the experiential paradigm of tourism on the five human senses (sight, hearing, smell, taste, and touch) evinces the use of both qualitative and quantitative methodologies, which depends on research purposes, but also the practical implications of findings and data analysis to destination marketing and management. The paper discusses the role of the senses in designing tourist experiences, and identifies important topics regarding the study of the sensory dimension of tourist experiences, considering future research opportunities.
The proposed themes correspond to a four-solution cluster of tourists presenting different profiles. The largest segment (73 tourists) corresponds to the rural experience, regarding which tourists mainly refer to the taste of local food and the smell of fresh air.
HIGHLIGHTS: Conducts a two-step study, in loco and post-visit, with the managerial perspective to facilitate positive destination experiences. Suggests that diversified sensory impressions as perceived by tourists impact the long-term memory of destination experiences. More diversified sensory impressions recalled in the post-visit phase enhance favorable tourist behavior towards destinations. Reveals a link between richer sensory tourist experiences and destination loyalty. *HighlightsTourists' memories, sensory impressions, and loyalty: In loco and post-visit study in Southwest Portugal AbstractThis study aims to offer some insights on the contribution of sensory diversity as perceived by tourists to memorable destination experiences and to explore the connection between longterm memory of sensory impressions and destination loyalty. The vital role of the sensory dimension of tourist experiences is stressed by current tourism research and supported by a multidisciplinary view on the role of the five external senses in human perception, memory, and behavior. While the marketing management approach highlights the importance of considering multisensory information in the process of facilitating positive and memorable destination experiences, there is a lack of empirical research to validate the theoretical literature. A two-step exploratory study was conducted in loco and six months after tourists' visits to Southwest Portugal. The findings suggest that perceived richer sensory tourist experiences may have a significant role in the long-term memory of individuals' experiences, encouraging favorable tourist behavior towards destinations.
Destination social responsibility (DSR) is a contemporary construct related to social responsibility efforts at the level of destinations rather than corporations. While DSR has become a salient topic for destinations, research approaches are still fragmented. This work discusses existing conceptualisations, followed by a systematic review. Studies have supported positive outcomes of DSR, which can be favourable towards destinations at large. Although stakeholder theory is deemed foundational in conceptualizing DSR, findings reveal the construct has been studied from the perspective of tourists or residents, whereas other stakeholders are still absent from studies. The topic is biased towards quantitative methods and settings, and a comprehensive measurement instrument and definition of DSR are called for. This review aims to outline the contribution and progress of DSR in the context of responsible tourism, propose a unifying definition of DSR, and offer avenues for future research.
The number of cities experiencing population decline has been increasing 7 worldwide. Despite the existence of theoretical propositions of shrinkage as an 8 opportunity to increase levels of residential satisfaction, the issue has not been addressed 9 empirically. This paper contributes to fill this gap by assessing through survey the 10 residential satisfaction of inhabitants of four shrinking Portuguese cities. 11Data were analysed by means of a tree-decision approach: the Chi-squared Automatic 12 Interaction Detection analysis (CHAID). The sense of safety is the feature that mostly 13 discriminates inhabitants' residential satisfaction. The results show that only shrinkage 14 due to deindustrialisation processes is detrimental to residential satisfaction. 15
Purpose This paper aims to present the host experience of student hosts in Hong Kong, a popular educational destination for international students from mainland China and other countries. This study examines the interconnection between the experience-based and sociocultural dimensions of visiting friends and relatives (VFR) travel, considering the overall host experience, the host–guest relationship and post-hosting changes in perception of both the VFR experience and destination. Design/methodology/approach This research adopts a qualitative approach to compare the experience-based and sociocultural dimensions of VFR travel considering international university students as VFR hosts in Hong Kong, taking a student sample from both mainland Chinese and overseas students. Based on a voluntary sampling approach, the research team had face-to-face interviews with the students that agreed to participate. The interviews were conducted voluntarily and anonymously and included those students who had hosted any friends or relatives in the past 12 months. A total of 26 interviews were successfully completed, including 10 mainland Chinese and 16 non-mainland Chinese students. Findings The results confirm that the VFR host experience is generally shaped by an integration of internal characteristics (sociocultural characteristics of both hosts and visitors) and external environment (urban infrastructure and tourism resources). The two groups distinctively express their host experience that shows some areas of cultural barriers and geographical proximity. Research limitations/implications The limitations of this research mainly lie on its relatively small sample size because of constraints in accessing the contact information of international students across universities. These shortcomings should be improved by adopting a research design that uses other sampling approaches, such as snowball sampling, to include a wider scope of students from different local universities, or convenience sampling, to interview and compare responses of international students from various educational destinations. Alternative data sources may be considered, for example, through user-generated contents from online and social media platforms that contain sharing of students as hosts. Practical implications The geographical and cultural proximities influence VFR tourism development and social construction of values and the consequent hosting behaviour. The unique role of international students should be further explored, especially in the Asian context. The outcome of VFR travel must be evaluated and studied more from cultural and personal dimensions than economic gain, which should be relevant to host perspective such as improved quality of life, social ties and place attachment and psychological benefits. The changing risk perception caused by the COVID-19 pandemic may be examined through some forms of travel intention. Social implications Firstly, the destination marketing organisations of the educational destination should address the difficulty faced by student hosts in terms of external attributes such as local culture, urban infrastructure, tourism resources and information accessibility. Secondly, to target the hosts, some specific VFR-related products and services may be developed for international students through local tertiary institutions such that the role of hosts as ambassadors can be facilitated and enhanced. Thirdly, the functional role of international students can be distinctive based on their unique network, activities and knowledge constructed upon learning during the period of education. Originality/value The studentification of many educational destination cities, the dynamism of the role of international students as VFR hosts and their cultural differences between places of origin have provided an opportunity for deepening the understanding of VFR tourism.
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