Understanding the heritage experience: a content analysis of online reviews of World Heritage Sites in Istanbul

Gürsoy, Doğan; Akova, Orhan; Atsız, Ozan

doi:10.1080/14766825.2021.1937193

Cited by 30 publications

(32 citation statements)

References 98 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Emotionally engaging tourists with a destination or attraction is key to developing an experience. Great heritage attractions evoke emotions, which is a crucial step in the experience creation process (Gursoy et al, 2021). Tourists' emotional experiences (measured by joy, positive surprise, and love) affect their impression of destination image, which determines their satisfaction, according to a study conducted by Prayag et al (2017).…”

Section: International Journal Of Research Studies In Management 75mentioning

confidence: 99%

“…They perceived people in Ilocos Sur to be friendly and hospitable as local hospitality is an important part of the heritage experience for them to feel secure and safe. Local attitudes toward tourists, such as helpfulness, politeness, friendliness, being social, kindness, calmness, willingness to share, hospitability, and level of goodwill, all influence how tourists perceive their experiences (Gursoy, et al, 2021).…”

Section: International Journal Of Research Studies In Management 79mentioning

confidence: 99%

See 1 more Smart Citation

Level of tourists’ expectation and experience to the heritage sites of Ilocos Sur

Baclig¹,

Ylagan²

2022

IJRSM

View full text Add to dashboard Cite

The study's main goal was to evaluate and explore the level of tourists' expectation and experience of historical sites as a basis for management plan in Ilocos Sur. It presented the profile of the respondents, assessed the tourist expectation in terms of environment, range of attractions, tourism services and transportation, and determine the levels of experience to heritage sites related to learning experience, emotional experience, meaningful experience and enjoyment. Descriptive research and modified questionnaire was utilized to collect data from 416 tourists who visited Ilocos Sur's heritage sites at least once. Frequency and percentage distribution, weighted mean and ranking, and Analysis of Variance were utilized as statistical tools. Based on the result, majority of the respondents belong to generation Z, female, students, visited more than three times, local tourist and travelled with family. Respondents met their expectations as most of the respondents highly experienced in terms of learning experience, emotional experience, meaningful experience, and enjoyment. Respondents achieved greater experience relating to enjoyment. Moreover, there is a considerable disparity in experience levels to heritage sites in terms of enjoyment when grouped to sex and number of times visited. A Management Plan to the Heritage Sites in Ilocos Sur was hereby proposed by the researcher to be used as a guide for future project planning and give tourism stakeholders and Ilocos Sur Provincial Tourism Office insights on how to continuously improve tourism services and promoting the heritage sites.

show abstract

Section: International Journal Of Research Studies In Management 75mentioning

confidence: 99%

Section: International Journal Of Research Studies In Management 79mentioning

confidence: 99%

Level of tourists’ expectation and experience to the heritage sites of Ilocos Sur

Baclig¹,

Ylagan²

2022

IJRSM

View full text Add to dashboard Cite

show abstract

“…nature, history, local culture, hospitality, infrastructure, service quality, accessibility, attractions both cultural and natural) that encourage tourists and allow the destinations to differ from others by providing unique offerings (Moon & Han, 2018;Sirakaya et al, 1996). Among others, attractions particularly based on culture and heritage have gained in popularity and importance in many destinations (Gursoy et al, 2021;Huh & Uysal, 2004).…”

Section: Cultural Destination Attributesmentioning

confidence: 99%

“…The cultural heritage areas that were registered are "Sultanahmet Archaeological Park", "Suleymaniye Conservation Area", "Zeyrek Conservation Area", and "Land Walls Conservation Area." Additionally, Istanbul has numerous tangible and intangible cultural assets (Gursoy et al, 2021). Despite its many attractions, Istanbul has failed to capitalise on tourism revenues from the worldwide cultural tourism market (Gezici & Kerimoglu, 2010).…”

Section: Introductionmentioning

confidence: 99%

Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters

Atsız

Akova

2021

Advances in Hospitality and Tourism Research (AHTR)

Self Cite

View full text Add to dashboard Cite

This paper analyses the effects of the cultural attributes of tourist destinations on the satisfaction levels of visitors and the impact of this satisfaction rating on visitor loyalty. Additionally, a multiplegroup analysis was conducted to compare the responses of firsttime visitors and repeat visitors. For this study, a self-administered questionnaire was used to survey 411 international tourists who were visiting Istanbul, Turkey, through convenience sampling. The findings indicated that cultural attractions at the destination impacted the overall satisfaction rating of the visitors, and that this specific satisfaction rating determined the loyalty of the tourist to return to the destination. This relationship between cultural attractions, satisfaction and visitor loyalty was a significant factor for both groups.

show abstract

“…Tourists have been increasingly demanding meaningful, memorable and engaging travel experiences rather than traditional experiences that focus on the sun, sea and sand (Gursoy et al , 2021). In response to this increasing demand, destinations have been developing and offering a variety of new tourism offerings that focus on providing different, engaging and intellectual experiences (Cuomo et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

Exploring tourists’ experiences when visiting Petra archaeological heritage site: voices from TripAdvisor

Olorunsola

Saydam

Lasisi

et al. 2023

CBTH

View full text Add to dashboard Cite

Purpose Archaeological heritage tourism has great potential for development in numerous destinations. However, literature on archaeological heritage tourism is scarce and empirical data are minimal. This paper aims to identify the main themes shared in online reviews by tourists, as well as identify factors known as satisfiers and dissatisfiers based on Herzberg’s two-factor theory among tourists who visited Petra UNESCO heritage site. Design/methodology/approach The research used content analyses to analyse 1,419 tourist’s online reviews on TripAdvisor. Leximancer software provided computer-assisted qualitative data analysis that pinpoint the dominant themes, after which further qualitative analysis found the main narratives associated with different satisfaction groups. Findings Successively, seven themes were revealed: entrance, trip, monastery, buildings, animal, carriage and safe. Furthermore, a four-dimensional model was postulated to help understand the components and flow of visitors’ experiences in an archaeological heritage site. In addition, the findings of the study revealed that tourists who scored their experience as 4 (very good) or 5 (excellent) (satisfiers) commonly shared perceptions about architecture, buildings, safe, temples, monasteries, tours, tombs and helpful. Contrarily, reviewers that rated their experience as 1 (terrible) or 2 (poor) (dissatisfiers) shared narratives around concepts such as expensive, animals, carriages, locals and shops. Originality/value The results offer valuable understandings of cultural heritage tourists’ overall experiences based on TripAdvisor reviews and facilitate the identification of the dominant themes associated with drivers of tourists’ satisfaction/dissatisfaction.

show abstract

Understanding the heritage experience: a content analysis of online reviews of World Heritage Sites in Istanbul

Cited by 30 publications

References 98 publications

Level of tourists’ expectation and experience to the heritage sites of Ilocos Sur

Level of tourists’ expectation and experience to the heritage sites of Ilocos Sur

Cultural Destination Attributes, Overall Tourist Satisfaction and Tourist Loyalty: First Timers versus Repeaters

Exploring tourists’ experiences when visiting Petra archaeological heritage site: voices from TripAdvisor

Contact Info

Product

Resources

About