The COVID-19 pandemic has sparked a massive shift in the hotel industry. Businesses are seeking to adapt their operations to the current unpredictable environment. This study focused on the hotel's crisis management in terms of hotel management, implementation of health and safety protocols, and level of guest satisfaction. It assessed the different DOT-accredited establishments that served as staycation hotels during the COVID19 pandemic in the National Capital Region as the foundation for the proposed framework on crisis management. A descriptive-quantitative research design was utilized in the study, with 389 guests from 15 staycation hotels serving as participants. Test of differences and relationships to satisfy the requirements of the objectives of this investigation were conducted. Results revealed that there is a significant difference exists in terms of health and safety protocols of the hotels specifically the area of reception and concierge. The male respondents have significantly higher rates of observation than female respondents. There is also a significant difference in the implementation of health and safety protocols in terms of guest handling policies based on the responses of the hotel guests. The result showed that hotel guests who have visited at least one hotel have significantly higher observations on the implementation of health and safety protocols in their rooms, housekeeping, and reception and concierge compared to those who have visited two or more hotels. There is a significant positive moderate relationship across the three major variables: Hotel Management, Health and Safety Protocols, and Guest Satisfaction. A Pandemic Framework on Crisis Management of Hotels in the National Capital Region was proposed.
The study's main goal was to evaluate and explore the level of tourists' expectation and experience of historical sites as a basis for management plan in Ilocos Sur. It presented the profile of the respondents, assessed the tourist expectation in terms of environment, range of attractions, tourism services and transportation, and determine the levels of experience to heritage sites related to learning experience, emotional experience, meaningful experience and enjoyment. Descriptive research and modified questionnaire was utilized to collect data from 416 tourists who visited Ilocos Sur's heritage sites at least once. Frequency and percentage distribution, weighted mean and ranking, and Analysis of Variance were utilized as statistical tools. Based on the result, majority of the respondents belong to generation Z, female, students, visited more than three times, local tourist and travelled with family. Respondents met their expectations as most of the respondents highly experienced in terms of learning experience, emotional experience, meaningful experience, and enjoyment. Respondents achieved greater experience relating to enjoyment. Moreover, there is a considerable disparity in experience levels to heritage sites in terms of enjoyment when grouped to sex and number of times visited. A Management Plan to the Heritage Sites in Ilocos Sur was hereby proposed by the researcher to be used as a guide for future project planning and give tourism stakeholders and Ilocos Sur Provincial Tourism Office insights on how to continuously improve tourism services and promoting the heritage sites.
The Coronavirus disease pandemic that struck the world last 2019 has severely impacted the hospitality and tourism industry sector, evidenced by the decrease in visitor arrivals and tourism revenues. Aligned with the UN Sustainable Development Goal of Decent Work and Economic Growth, this paper explores hotel organizations in terms of organizational capital and resilience amidst the pandemic. Data from 202 survey questionnaires were collected from managers, supervisors, and rank-and-file hotel employees of Department of Tourism (DOT) accredited hotels in Region 4A CALABARZON, Philippines. Interviews were also conducted to substantiate the results. In terms of profile, the majority of the hotel employees are between 25 to 40 years old, female, occupying rank-and-file positions, with Bachelor's degrees, and 1 to 8 years of work experience. Resultsshow that the strengths of the organizational capital of hotels are the available resources to withstand the COVID-19 crisis, open and constant communication with stakeholders, sufficient knowledge and skills of the employees, and the ability to adapt to changing business environment post-pandemic. Hotels are found to be resilient because of their resilience ethos, situation awareness, adaptive capacity, and remarkable ability to manage vulnerabilities. This study concludes a highly significant positive relationship between organizational capital and resilience, which means that a more substantial organizational capital correlates to stronger organizational resilience. This study recommends specific courses of action for organizational capital development and hotel resiliency programs to guide hotels in navigating the new normal.
This research aimed to assess the tourists' satisfaction in visiting Pampanga as a gastronomic tourist destination. More precisely, it presented the demographic profile of the respondents; identified the psychographic profile of the respondents; analyzed and evaluated the province as a gastronomic tourist destination; determined the tourists' satisfaction; test the significant difference on the variables when grouped according to demographic profile; test the significant difference of two main variables which are gastronomic tourist destination and tourist satisfaction; and proposed an action plan to develop Pampanga as a gastronomic tourist destination. Simple random sampling method with 384 tourists in Pampanga were used.Frequency, percentage, weighted mean, Mann Whitney U-test and Kruskal Wallis were used as the statistical tools. Based on the findings, majority of the respondents were female, Gen Z, single, local students who visited Pampanga and experience its gastronomic tourism. The results suggest that Pampanga is a popular gastronomic tourist destination, with Baby Boomers being the most enthusiastic. The destination self-congruence, satisfaction, and loyalty were viewed more favorably by employed respondents among the tourists. Finally, the main variables gastronomic tourism destination and visitor satisfaction in terms of perceived quality are related. With all these findings, the proposed plan aims to improve the authenticity and ethnicity of Pampanga's gastronomic tourism.
Cultural heritage tourism is regarded as sustainable in the Philippines; it is especially promising in the CALABARZON Region, as UNESCO demonstrates that cultural heritage has been a part of the legacy of the past focusing on natural and cultural heritage tourism for future generations. This study aimed to propose a basis for a development plan for cultural heritage tourists in the CALABARZON Region. This study also determined to investigate tourist satisfaction, perceived value, and behavioral intention to revisit cultural heritage tourists. A quantitative method and descriptive research design were used with adopted survey questionnaires in different high-impact studies distributed to 296 local and foreign tourists who visited 35 cultural heritage sites. Furthermore, the Statistical test used for the study was based on Shapiro Wilk Test, Kruskal Wallis Test, Mann Whitney U-Test to test the significant differences, while Spearman Rho for the test of a relationship. This study concluded that the majority of respondents are male, age bracket of 25 to 40 years old, single, well-educated domestic tourists, and a travel partner with family who used social media platforms for destination tourists. The findings show that cultural heritage tourists have an unsupported non-significant difference in perceived value in terms of attitudes, pro-tourism, and physical appearance in cultural heritage sites, whereas indicators of behavioral intention show a significant positive relationship. Despite the dissatisfaction, the results show that this study makes an important contribution by reviewing existing literature and examining overall satisfaction, perceived value, and behavioral intentions to revisit cultural heritage tourists. This study had a positive impact on the economy of regional tourist destinations and made more tourism development possible.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.