Understanding the determinants of mobile banking continuance usage intention

Foroughi, Behzad; Iranmanesh, Mohammad; Hyun, Sunghyup Sean

doi:10.1108/jeim-10-2018-0237

Cited by 170 publications

(242 citation statements)

References 86 publications

(103 reference statements)

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“…The results of this study support the findings of research conducted by Al-Maghrabi et al ( 2011) which states that perceived usefulness has a significant effect on continuance intention. The results of this study also support the results of research conducted by Foroughi et al (2019) which states that consumers are willing to continue using a digital service when the service provides benefits for consumers in making transactions.…”

Section: The Effect Of Perceived Usefulness On Continuance Intentionsupporting

confidence: 83%

The effect of perceived ease of use on continuance intention through perceived usefulness and trust

Jatimoyo

Rohman²,

Djazuli³

2021

IJRBS

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E-commerce is one of the industries that are able to grow in the middle of the crisis because of the COVID-19 pandemic. This research aims to investigate the factors that influence the continuance intention of online shopping services in the scope of e-commerce. This research uses perceived ease of use as an independent variable that affects the intention with perceived usefulness and trust as mediating variables. This research is categorized as explanatory research. Respondents in this study are Klikindomaret users and the determination of the number of samples in this study using purposive sampling technique with a total sample of 170 respondents. The data collection method used a questionnaire and the data was analyzed using PLS-SEM. The findings of this study indicate that perceived ease of use, perceived usefulness, and trust have a significant effect on continuance intention. Perceived usefulness and trust also play a role in mediating the relationship between perceived ease of use and continuance intention.

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Section: The Effect Of Perceived Usefulness On Continuance Intentionsupporting

confidence: 83%

The effect of perceived ease of use on continuance intention through perceived usefulness and trust

Jatimoyo

Rohman²,

Djazuli³

2021

IJRBS

View full text Add to dashboard Cite

show abstract

“…In order to adopt P2P lending through FinTech, knowledge and ability to use a computer or smartphone connected to the internet is required [57]. Good knowledge of FinTech and P2P lending will make it easier for consumers to adopt FinTech P2P lending as a source of financing [57,58]. Hence, the hypothesis of this study is as follows: Hypothesis 8 (H8).…”

Section: Hypothesis 5 (H5) Hedonic Motivation Positively Influences mentioning

confidence: 98%

FinTech in the Small Food Business and Its Relation with Open Innovation

Najib

Ermawati

Fahma

et al. 2021

Journal of Open Innovation: Technology, Market, and Complexity

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Small food businesses have difficulty accessing banks for financing. The growth of the sharing economy through financial technology (FinTech) makes it possible for small enterprises to receive access for credit. However, not all small business owners want to receive financing from FinTech companies. This study aims to analyze factors affecting FinTech adoption in small enterprises and its impact on business sustainability. The modified UTAUT 2 model was applied in this study. There were 184 small food business owners participating as respondents. To analyze the causal relationship between variables, Structural Equation Modeling (SEM) was implemented using a Partial Least square (SEM-PLS). The results of the research found that knowledge, safety perceptions, performance expectations, social influence, facilitation conditions and price values affect FinTech adoption by small food business owners. Moreover, FinTech adoption influences small food business sustainability. Several important recommendations for researchers, the FinTech industry and policy makers are formulated.

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“…Perceived usefulness was measured by 5 items adapted from [27]. Confirmation was measured by 3 items adapted from [28]. Satisfaction was measured by 4 items, and continuance usage intention was measured by 3 items modified from [7] and [29].…”

Section: -2-questionnaire Developmentmentioning

confidence: 99%

Explaining an Adoption and Continuance Intention to Use Contactless Payment Technologies: During the COVID-19 Pandemic

Puriwat

Tripopsakul

2021

Emerg Sci J

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The COVID-19 pandemic has affected the lives of people and services, pushing them toward new technologies that are in step with the development of a “New Normal” way of life. Contactless technologies have been realized as a mechanism to reduce the risks of infection, accelerating the move to touchless behaviors. The purpose of this study is to develop an Integrated Expectation-Confirmation and Health Belief Model (ECHBM) to explain an adoption and continuance intention to use contactless technologies during the COVID-19 pandemic in Thailand. Based on an empirical research survey of 142 samples, the proposed conceptual model was empirically validated using structural equation modelling (SEM). The study found that perceived usefulness, perceived susceptibility, perceived seriousness, and satisfaction significantly influenced continuance usage intention of contactless payment technologies, whereas perceived usefulness and confirmation were found to be significant determinants of consumer satisfaction. The effect of perceived susceptibility was found to be relatively higher than that of satisfaction, and confirmation was found to have an indirect effect on continuance usage intention through perceived usefulness and satisfaction. The integrated ECHBM model has strong explanatory power (56.8%) to predict customers’ continuance usage intention toward use of contactless payment technologies during the COVID-19 pandemic. The study proposes a novel challenge to explain an adoption and continuance intention to use contactless payment technologies as a protective health behavior to mitigate risks of being infected by COVID-19. Doi: 10.28991/esj-2021-01260 Full Text: PDF

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Understanding the determinants of mobile banking continuance usage intention

Cited by 170 publications

References 86 publications

The effect of perceived ease of use on continuance intention through perceived usefulness and trust

The effect of perceived ease of use on continuance intention through perceived usefulness and trust

FinTech in the Small Food Business and Its Relation with Open Innovation

Explaining an Adoption and Continuance Intention to Use Contactless Payment Technologies: During the COVID-19 Pandemic

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