Explaining an Adoption and Continuance Intention to Use Contactless Payment Technologies: During the COVID-19 Pandemic

Puriwat, Wilert; Tripopsakul, Suchart

doi:10.28991/esj-2021-01260

Cited by 75 publications

(84 citation statements)

References 24 publications

(31 reference statements)

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“…They noted that a large percentage of the people are aware of the technology and are willing to adopt, accept and use it. Similarly in [47] , an integrated expectation confirmation and health belief model (ECHBM) was developed in Thailand to explain the adoption and continuance intention of people to use contactless digital technologies in COVID-19 crises. The authors identified that perceived susceptibility, perceived usefulness, satisfaction and perceived seriousness had a significant impact on the intention to use contactless payment systems.…”

Section: Literature Reviewmentioning

confidence: 99%

A modified UTAUT model for the acceptance and use of digital technology for tackling COVID-19

Akinnuwesi

Uzoka

Fashoto

et al. 2022

Sustainable Operations and Computers

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COVID-19 pandemic expedites the development of digital technologies to tackle the spread of the virus. Several digital interventions have been deployed to reduce the catastrophic impact of the pandemic and observe preventive measures. However, the adoption and utilisation of these technologies by the affected populace has been a daunting task. Therefore, this study carried out exploratory investigation of the factors influencing the behavioural intention (BI) of people to accept COVID-19 digital tackling technologies (CDTT) using the UTAUT (Unified Theory of Acceptance and Use of Technology) framework. The study applied principal components analysis and multiple regression analysis for hypotheses testing. The study revealed that performance expectancy (PE), facilitating conditions (FC) and social influence (SI) are the best predictors of people's BI to accept CDTT. Also, organizational influence and benefit (OIB) and government expectancy and benefits (GEB) influence the people's BI. However, variables such as age, gender and voluntariness to use CDTT have no significance to influence BI because the CDTT is still nascent and not easily accessible. The results show that the decision-makers and regulators should consider inciting variables such as PE, FC, SI, OIB and GEB, that motivate the acceptance and use of CDTT. Furthermore, the populace must be sensitized to the availability and use of CDTT in all communities. Also, the path diagram and hypothesis testing results for CDTT acceptance and use, will help government and private organizations in planning and responding to the digitalization of COVID-19 protective measures and hence revise the COVID-19 health protection regulation.

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Section: Literature Reviewmentioning

confidence: 99%

A modified UTAUT model for the acceptance and use of digital technology for tackling COVID-19

Akinnuwesi

Uzoka

Fashoto

et al. 2022

Sustainable Operations and Computers

View full text Add to dashboard Cite

show abstract

“…The literature review shows that the 'risk' factor has recently started to be analyzed in terms of health rather than finance [49]. The fear of contagion-according to latest studiesplay a prominent role in the decision to abandon cash for transactional purposes [50] and was a catalyst for contactless payment technology usage [51]. Recent studies also show that the outbreak of COVID-19 played a key role in changing the acceptance and development of branchless banking [52].…”

Section: Literature Review-payment Behavior During the Covid-19 Pandemicmentioning

confidence: 99%

Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets

2021

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The aim of this study was to identify the factors inducing customers to choose cashless payments made with payment cards at retail and service outlets during the COVID-19 pandemic. We identified factors that are crucial for consumers’ functioning under pandemic conditions, but which have so far been neglected in research. The estimated logit model indicates that the variables significantly influencing the more frequent choice of payment cards at retail outlets are related to the fear of infection and perception of the advantages of new technological solutions in connection with social distancing. Our study shows that, in addition to sociodemographic characteristics such as age and level of education, emotionally motivated factors induced by the pandemic have begun to play an important role in the transition to cashless payment.

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“…For Other innovations that are most pertinent to consumers during the COVID-19 pandemic include contactless payment systems, also known as 'tap-and-go' in some countries. These are cashless payment methods using credit/debit cards or payment-enabled devices such as smartphones (Puriwat & Tripopsakul, 2021). COVID-19 has been a massive catalyst in the shift to a cashless and online shopping society.…”

Section: Gaps and Opportunities Research Directionsmentioning

confidence: 99%

Coping with crisis: The paradox of technology and consumer vulnerability

Yap

Tan

2021

Int J Consumer Studies

104

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The COVID-19 pandemic has caused one of the most severe disruptions in the global economy in modern history (Gössling et al., 2020). When challenged by this dramatic disruption and instability in our lives, an understanding of consumer vulnerability and the consumption-related repercussions of this pandemic merits further exploration (Kirk & Rifkin, 2020). Overall, past research has not sufficiently addressed vulnerability issues relating to technology consumption in the wake of a disaster. The discourse of technology consumption has often been framed from either utopian (focusing on the opportunities that technology presents) or dystopian perspectives (focusing on the negative consequences of technology consumption) (Zolfagharian & Yazdanparast, 2017). However, in reality, technology consumption may not always be represented by this binary opposition; that is, human-technology relations are more complex than this deterministic view (Katz & Rice, 2002). Prior research points to a paradoxical fascination and anxiety about technologies (Foehr & Germelmann, 2020). The term 'paradox' is defined as 'a situation, act, or behavior that seems to have contradictory or inconsistent qualities' (Jarvenpaa & Lang, 2005, p. 7), which suggests that 'polar opposite conditions can simultaneously exist' (Mick & Fournier, 1998, p. 124). We adopt the lens of paradox in our theoretical investigation following Mick and Fournier's (1998, p. 124) argument that paradox is 'a highly relevant and resonant concept for advancing knowledge of contemporary consumer behaviour'.We found three conceptual articles relevant to the central premise of our work. The first article by Sheth (2020) discusses how the pandemic has disrupted consumers' lives and how they have learned to cope and improvise new habits in the contexts of social spaces, co-working spaces, technology and natural disasters. While Kirk and

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Explaining an Adoption and Continuance Intention to Use Contactless Payment Technologies: During the COVID-19 Pandemic

Cited by 75 publications

References 24 publications

A modified UTAUT model for the acceptance and use of digital technology for tackling COVID-19

A modified UTAUT model for the acceptance and use of digital technology for tackling COVID-19

Fear of the COVID-19 Pandemic and Social Distancing as Factors Determining the Change in Consumer Payment Behavior at Retail and Service Outlets

Coping with crisis: The paradox of technology and consumer vulnerability

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