Understanding risks, benefits, and strategic alternatives of social media applications in the public sector

Picazo-Vela, Sergio; Gutiérrez-Martínez, Isis; Luna‐Reyes, Luis F.

doi:10.1016/j.giq.2012.07.002

Cited by 283 publications

(198 citation statements)

References 19 publications

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“…In comparison to other types of ICT or e Government adoption deci sions, such as the use of an agency wide email system or e services, social media applications were not rolled out based on top manage ment decisions and for the use of each department as a whole (see for example Bretschneider, 2003;Heintze & Bretschneider, 2000;Picazo Vela, Guitierrez Martinez, & Luna Reyes, 2012). Instead, social media use started mostly through informal experimentation and is slowly gaining traction.…”

Section: Adoption Of Innovative Technology Practices In the Public Sementioning

confidence: 99%

“…Most previous research on the use of social media has focused on publicly observable interactions of government institutions and their use of social media channels (Kavenaugh et al, 2011;Mahler & Regan, 2011;Picazo Vela et al, 2012). What is less known however is how and why those responsible for the use of social media in government decide to adopt social media practices despite the apparent risks and uncertainties.…”

Section: Adoption Of Innovative Technology Practices In the Public Sementioning

confidence: 99%

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Social media adoption and resulting tactics in the U.S. federal government

Mergel

2013

Government Information Quarterly

350

230

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In 2009, the departments in the executive branch of the U.S. federal government received the presidential marching order to "harness new technologies" in order to become more transparent, collaborative and par ticipatory. Given this mandate, this article sets out to provide insights from qualitative interviews with social media directors to understand the factors that influence internal adoption decisions to use social media ap plications, such as Facebook, Twitter, or blogs. Three distinct factors influence the adoption decisions of social media directors: information about best practices in their informal network of peers, passive observations of perceived best practices in the public and private sector, and "market driven" citizen behavior. The resulting adoption tactics include: (1) representation, (2) engagement, and (3) networking. The findings point to the need for higher degrees of formalized knowledge sharing when it comes to disruptive technology innova tions such as social media use in highly bureaucratic communication environments. Recommendations based on the lessons learned are provided for practitioners and social media researchers to develop social media tactics for different organizational purposes in government.

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Section: Adoption Of Innovative Technology Practices In the Public Sementioning

confidence: 99%

Section: Adoption Of Innovative Technology Practices In the Public Sementioning

confidence: 99%

Social media adoption and resulting tactics in the U.S. federal government

Mergel

2013

Government Information Quarterly

350

230

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“…Brazil has a series of characteristics such as its diversified economy, complexity of organizations and multifaceted culture which make the country especially attractive to researchers (Bertero et al, 2012;Pozzebon et al, 2011). Brazil has particularly made innovative use of ICT in fields such as government and public administration, digital inclusion, use of mobile technology and e-democracy (Picazo-Vela et al, 2012). Research data on the use of ICT from the Internet Steering Committee in Brazil (CGI, 2014) show that 68% of Brazilians use eGov for consulting documents, declaring income tax, obtaining information about payment of taxes or duties and other services.…”

mentioning

confidence: 99%

Get into the Club: Positioning a Developing Country in the International e‐Gov Research

Cunha

Coelho

Przeybilovicz

2017

E J Info Sys Dev Countries

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The aim of this paper is to suggest alternatives for positioning a developing country in the international eGov research. We conducted a literature review, examining both Brazilian and international publications. We analyzed the domain of collaboration in the field through a social network analysis of authors, institutions and countries. Our study identified that the discussions concerning eGov are predominant; there is more intense collaboration in the network of institutions than of authors; the co-authorship network reflects the existence of a select number of central authors and, not surprisingly, the study of eGov is centralized in the USA and UK. This study complements previous studies and provides further understanding on how authors, institutions and countries cooperate. The findings of the study are not limited to Brazil, other countries that have barriers to internalization of research can benefit from the data.

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“…A study conducted by Linders (2012) [9] showed that social media scaled up the possibility of people showing their participation in relation to the functioning of the government. Internet-based media is a powerful set of tools to reinvent government-citizen relationships [10]. This brings in the possibility that when the government does not accommodate what is already asserted by its citizens for the improvement of the plastic bag charge, it could ruin the government-citizen relationship.…”

Section: B Government-citizens Relationshipmentioning

confidence: 99%

Local Concern on Plastic Bag Charge in Indonesia: Do we really care?

Putri¹

2018

Proceedings of the 1st International Conference Postgraduate School Universitas Airlangga : "Implementation of Climate Change A

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Abstract-Indonesia is ranked second in a list of the countries which most contribute to plastic trash worldwide after China. Indonesia has restricted plastic bags in retail since March 2016, left behind by China which has already banned them since 2008. This restriction policy regulates that the retail industry charges at least $0.02 -for every single plastic bag that is used by its buyers depends on their region. This study analysed the public concerns on the implementation of a plastic bag charge policy. Public concerns on this policy were observed by analysing the largest online petition website in Indonesia. Nowadays, online petitions are the fastest media to communicate public support about some issues to the decision makers. The local concerns in each e-petition are determined by content analysis of the petition content, orientation, and its support of the environment. The local community has an enormous perspective on seeing this policy. Most of them already show this phenomenon as environmental orientation, even though there are still people who think about the economic value in the policy's trial period. There have been 5 mass petitions focused on the plastic bag charge policy. It makes up about 3.7% of the total petitions on issues of environmental health that have been posted on the e-petition website. The time that was when the petitions were issued was on the first month when the policy was executed. Not all of the petitions support the policy implementation due to the ambiguity of money transparency. Most of the petitions claimed that the regulator should increase the nominal charge. By the time the trial time of the regulations ended, the public concerns to do with this policy had decreased.

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Understanding risks, benefits, and strategic alternatives of social media applications in the public sector

Cited by 283 publications

References 19 publications

Social media adoption and resulting tactics in the U.S. federal government

Social media adoption and resulting tactics in the U.S. federal government

Get into the Club: Positioning a Developing Country in the International e‐Gov Research

Local Concern on Plastic Bag Charge in Indonesia: Do we really care?

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