Understanding Public Sector Collaboration Through Boundary Object Theory: A Case Study of an E-Government Initiative in Sweden

Lönn, Carl-Mikael; Uppström, Elin

doi:10.1109/hicss.2016.337

Cited by 4 publications

(5 citation statements)

References 33 publications

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“…Therefore, there is a need for a legal framework to regulate mobile transactions (Al-Hujran, 2012) and for tackling the risk of publishing personal information. One possible solution is based on the unique identification of mobile devices, thereby enabling replies to be sent to citizens without providing personal information (Lönn et al., 2016).…”

Section: Discussion Of Findings Implications and Conclusionmentioning

confidence: 99%

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Wirtz

Birkmeyer

Langer

2019

International Review of Administrative Sciences

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Mobile government services have significantly gained importance for practitioners and researchers. However, there is a lack of empirical investigation into the diffusion of mobile government among users. Based on the technology acceptance model and related literature, we derived a structural model providing the central antecedents of citizens’ usage intention of mobile government services and its effect on word-of-mouth intention. Findings from a sample of 161 German public administration students largely supported the model. Only the anticipated effect of perceived interactivity on intention to use was not supported. Points for practitioners The study provides a comprehensive model of mobile government applications’ success. Professionals who develop mobile government services should focus on usefulness, usability and a high level of service coverage, as well as privacy and security aspects, to increase citizens’ intention to use the respective service. Interactivity has not been found to be a significant factor for citizens’ intention to use mobile government services. The study also suggests that citizens will recommend the services to others if they intend to use it in the first place.

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Section: Discussion Of Findings Implications and Conclusionmentioning

confidence: 99%

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Wirtz

Birkmeyer

Langer

2019

International Review of Administrative Sciences

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“…The relatively effortless clarity on roles and responsibilities might rather be because of the central position of these organizations within the public administrations. Public service providers joining the collaboration at a later stage also did not appear to pull into question earlier agreements on the division of roles and responsibilities (in line with Gil-Garcia et al, 2019;Lönn & Uppström, 2016). Coming to a shared goal of the ISD and a clearly specified scope was more difficult than agreeing on the distribution of roles.…”

Section: Engagement Collaboration Strategiesmentioning

confidence: 99%

“…Establishing clear roles and responsibilities can be a strategy intended to reduce resistance among participants in collaborative efforts (Gil-Garcia et al, 2019). Building on the work of Sayogo, Gil-Garcia, and Cronemberger (2016), collaboration strategies to pursue clear roles and responsibilities can consist of frequent interactions; being considerate of the diversity of participants' contexts, objectives and goals; and the use of boundary objects (Lönn & Uppström, 2016), with formal rules and procedures set at the initiation to guide collaboration (Gil-Garcia et al, 2019). As Gil-Garcia et al (2019) note, the downside of more formalized relationships may come at the cost of having adequate flexibility to deal with new issues.…”

Section: Collaboration Strategies For Isdmentioning

confidence: 99%

Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Wouters

Janssen

Lember

et al. 2023

Government Information Quarterly

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“…As we have laid out in the preceding section, a careful mix of considerations within the structures, processes and actors' realm both in the design and implementation phases enable the NTF to operate effectively in a fluid and unprecedented context. We have drawn these considerations in a way that suggested their contribution to known ingredients of collaboration success including, gaining public legitimacy (Birner & Wittmer, 2006), achieving broader stakeholder engagement (Onyoin & Bovis, 2021), collaborative capacity (Löfström, 2010;Wilkins et al, 2017), and effective information sharing (Chen, 2010;Cuganesan, Hart, & Steele, 2017;Lönn & Uppström, 2016;Page et al, 2015).…”

Section: Conclusion Lessons and Recommendationsmentioning

confidence: 99%

Governing Multi-Sectorial Partnerships in Emergencies: The Case of the Uganda COVID-19 Task Force

Onyoin¹,

Galimaka²,

Nabatanzi-Muyimba³

2022

Responsible Management of Shifts in Work Modes – Values for a Post Pandemic Future, Volume 1

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Cross sector collaboration, particularly the use of Multi Sectorial Partnerships, has recently developed as a crucial element of efforts to deliver and improve public service outcomes across developing countries. Yet for collaborations initiated to respond to emergencies, these have to cope with both a fluid problem and the context of operation. We utilize a literature grounded framework and draw on publically accessible data on the empirical case study of the National Covid19 Task Force (NTF) in Uganda to discern important considerations for effective governance of cross-sector initiatives in emergencies. Based on the analysis, we argue that a careful mix of considerations in the structures, processes and actors realms enable collaborative initiatives to remain effective in a continually evolving and wide scale response in emergency contexts. We specifically underscore the primacy of the adoption of whole-of-government approach, cascading of identical collaboration structures to lower levels of government, adoption of a unified communication strategy, participatory resource mobilization and active involvement of initiative's champions. We have reinforced the enduring relevance of cross sector initiatives for addressing wicked problems, foreshadowed ingredients for more agile partnerships, and mainstreamed the consideration of evolving context in the collaboration discourse.

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Understanding Public Sector Collaboration Through Boundary Object Theory: A Case Study of an E-Government Initiative in Sweden

Cited by 4 publications

References 33 publications

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage

Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Governing Multi-Sectorial Partnerships in Emergencies: The Case of the Uganda COVID-19 Task Force

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