Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Wouters, Stijn; Janssen, Marijn; Lember, Veiko; Crompvoets, Joep

doi:10.1016/j.giq.2022.101779

Cited by 11 publications

(3 citation statements)

References 48 publications

(92 reference statements)

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“…In anticipation of the development of technology and the variety of similar service units from various regions, Surabaya Poltekpel also developed service innovations, in the form of SINear (Certificate Delivery System, SiManset (Asset Management Information System). (Wouters et al, 2023) Data-based services and information disclosure: By utilizing data to improve service quality and provide accurate and reliable information to the public, public services can provide transparent and accurate information, so that people feel that the government has good credibility. In welcoming the era of Society 5.0, excellent service is becoming increasingly important because people increasingly demand fast, easy, and efficient services.…”

Section: Resultsmentioning

confidence: 99%

“…As a result of the implementation of reforms that occurred in the Indonesian state, the government continues to make breakthroughs so that bureaucratic reform can be created on an ongoing basis in order to serve the community to obtain rights as citizens in obtaining public services. (Wouters et al, 2023) In terms of public services, the Indonesian government after the reform began to show an upward trend in providing quality services, as evidenced by the results of the implementation of SPI in 2022, the National SPI index score of 71.94 was launched, which means that there is an increase in value in providing public services towards quality services. The results of this Integrity Assessment System (SPI) have the ability to assess several important factors in an agency, including transparency in providing information on service procedures, integrity in carrying out tasks that include prevention of gratification, bribery, and extortion; management of Procurement of Goods and Services (PBJ) which includes tender arrangements and markups of Self-Estimated Prices (HPS); Human Resources (HR) management including the practice of buying and selling positions; Practice influence trading involving external intervention to influence the granting of technical licenses or recommendations; budget management that may include misuse of official travel budgets; and the effectiveness of anti-corruption socialization.…”

Section: Introductionmentioning

confidence: 99%

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Building a Cultural Model of Excellent Service at the Polytechnic Pelayaran Surabaya in welcoming the era of Society 5.0

Rahayu,

Dahri,

Nugraha

2023

Int. J. Multidiscipline. Approach. Res. Sci.

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Polytechnic Pelayaran Surabaya (POLTEKPEL) in 2019, As part of government services that have successfully gained recognition as a Zone of Integrity Free from Corruption (WBK), this agency continues to take steps to achieve the title of Clean and Serving Bureaucratic Area (WBBM), in accordance with the concepts of bureaucratic reform and good governance. After experiencing a period of becoming a WBK predicate from 2019 to mid-2023, Surabaya Poltekpel continues to develop and create new innovations so that it can achieve the WBBM title and build a culture of excellent service in welcoming the era of Society 5.0.The type of research used in this study is Mixed methods research, This research adopts a Mixed Methods Research approach that combines quantitative and qualitative methods in the process of data collection and analysis. This approach provides assumptions that make it possible to direct how to obtain data from both types of approaches. The results showed that there was a change in the mindset of public services towards the era of Society 5.0, Public services by utilizing technology that can improve the quality and efficiency of services provided.in the Surabaya Poltekpel institution environment has been implemented E-OFFICE, Innovative Service: by developing innovation in providing better and more effective services, and the existence of data-based services and information openness so that it is necessary to create a model to build a culture of excellent service at the Surabaya Shipping Polytechnic, in welcoming the era of Society 5.0

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Section: Resultsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Building a Cultural Model of Excellent Service at the Polytechnic Pelayaran Surabaya in welcoming the era of Society 5.0

Rahayu,

Dahri,

Nugraha

2023

Int. J. Multidiscipline. Approach. Res. Sci.

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“…The digitalization of the public administration system includes many elements: the general concept of digitalization of various bodies and departments [3], the formation of a system of interdepartmental interaction with electronic document management and data exchange [4], the introduction of "end-to-end" technologies [5], including artificial intelligence [6]. An important aspect of the modern digitalization process is building a convenient interaction between public authorities and the population.…”

Section: Introductionmentioning

confidence: 99%

Digitalization and e-services in the Russian Federation: problems and ways to improve

Eremeeva,

Sadyrtdinov

2023

E3S Web of Conf.

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The digitalization of the public administration system includes many elements, including the construction of convenient and popular channels for interaction between public authorities and the population. One of these is the provision of state and municipal services in electronic form. At the same time, the analysis of scientific literature indicates that one of the key issues is the willingness of citizens (especially certain categories) to use digital technologies. In this regard, within the framework of this work, the issues of providing citizens of Russia with state and municipal services in electronic form were considered. Particular attention was paid to the level of satisfaction of citizens with this format of interaction. Problems causing difficulties in using or abandoning digital cooperation in favor of the traditional channel of direct personal communication with public authorities were also considered. As part of the study, a comparative analysis of individual indicators of the use of electronic state and municipal services in dynamics for 2017-2021 is carried out in Russia as a whole, as well as in its individual regions. In addition, Russia was compared with the countries of Europe on a number of indicators. This technique allowed us to describe and evaluate the development of electronic state and municipal services in the Russian Federation and its individual territories in more detail. The results obtained led to the conclusion that the electronic format of interaction between the population and public authorities in the Russian Federation is becoming increasingly relevant.

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A Business Technology Alignment Strategy for Digital Collaborative Networks

Osório,

Rabelo,

Gonçalves

2023

IFIP Advances in Information and Communication Technology

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Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Cited by 11 publications

References 48 publications

Building a Cultural Model of Excellent Service at the Polytechnic Pelayaran Surabaya in welcoming the era of Society 5.0

Building a Cultural Model of Excellent Service at the Polytechnic Pelayaran Surabaya in welcoming the era of Society 5.0

Digitalization and e-services in the Russian Federation: problems and ways to improve

A Business Technology Alignment Strategy for Digital Collaborative Networks

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