Understanding Digital Skill Use from The Technology Continuance Theory (TCT)

Nurdin, Nurdin; Pettalongi, Sagaf S.; Mangasing, Mansur

doi:10.1109/icitacee.2019.8904176

Cited by 10 publications

(8 citation statements)

References 26 publications

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“…With regard to satisfaction, our findings were consistent with those obtained by Heselmans et al and Nurdin et al, in that continuance intention is strongly affected by satisfaction, and satisfaction was generated from perceived usefulness and perceived ease of use. In other words, our study found that physicians who are more satisfied with electronic medical records are more likely to continue using them [31,32].…”

Section: Discussionmentioning

confidence: 60%

Factors Influencing the Use of Health Information Exchange by Physicians—Using the National Health Insurance PharmaCloud System in Taiwan

Chuang

Kuo

et al. 2021

IJERPH

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This study aimed to investigate the factors influencing physicians use of the PharmaCloud system in Taiwan through Technology Continuance Theory (TCT) and to construct a TCT-based structured questionnaire to demonstrate the attitude and behavior of physicians in the Taiwanese medical system. It focused on investigating “confirmation”, “perceived usefulness”, “perceived ease of use”, “attitude”, “satisfaction”, and “continuance intention” towards the preload-based comparison and manual search in PharmaCloud by attending physicians during their outpatient clinics. Path analysis was used to analyze the cause and effect relationship between variables. This study collected 528 valid questionnaires and the results of path analysis found that factors affecting physicians’ continued use of preload-based comparison in PharmaCloud included “perceived usefulness”, “satisfaction”, and “attitude” (all p < 0.001); however, factors that influenced physicians’ continued use of manual search in PharmaCloud were only “satisfaction” and “attitude” (all p < 0.001). Additionally, the effects of “perceived usefulness” and “perceived ease of use” on “satisfaction” could only be seen in preload-based comparison in PharmaCloud. In conclusion, when physicians’ actual use of PharmaCloud met their expectations, physicians had higher levels of confirmation and better perceived usefulness, which naturally increased their satisfaction and attitude towards PharmaCloud and positively prompted them to continue using it.

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Section: Discussionmentioning

confidence: 60%

Factors Influencing the Use of Health Information Exchange by Physicians—Using the National Health Insurance PharmaCloud System in Taiwan

Chuang

Kuo

et al. 2021

IJERPH

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“…The research model is depicted in Figure 1. Earlier studies had confirmed the importance of technology continuance theory in IS literature (Cheng et al , 2019; Foroughi et al , 2019; Nurdin et al , 2019). Following expectation confirmation theory, the term confirmation is seen as user initial expectation towards IB services leads to user satisfaction, therefore, reverse of this cause dissatisfaction which, in turn, discourage the user to use IS (Bhattacherjee, 2001; Gunesekera Asela et al , 2019; Talukder et al , 2019).…”

Section: Literature Reviewmentioning

confidence: 76%

Examining internet banking user’s continuance intention through the lens of technology continuance theory and task technology fit model

Rahi

Ghani

2021

DPRG

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Purpose The long-term success of internet banking (IB) services is connected with continuous use. Therefore, examining factors which influence IB user continuance intention is important. Grounded in technology continuance theory, bank transparency and task technology fit (TTF) model, the purpose of this study is to develop a unified technology continuance model to investigate IB user continuance intention. Design/methodology/approach The research model was empirically tested with 348 responses. Respondents included in this study had prior experience with IB services. For hypotheses testing, the structural equation modelling approach was used. Findings Findings indicate that the research model has substantial power in explaining IB user continuance intention. Importance performance matrix analysis revealed that bank transparency had the highest importance in determining IB user continuance intention. Therefore, factors like user satisfaction and perceived usefulness have shown a medium level of importance in determining IB user continuance intention. Satisfaction is influenced by perceived usefulness and confirmation and established a significant impact on IB user continuance intention. Practical implications The findings of this research are useful for bank managers and policymakers to develop and design IB services according to user’s expectations. Results demonstrate that expectation confirmation and perceived usefulness are antecedents of IB user satisfaction and IB user continuance intention. In addition to that bank, transparency has shown a significant effect on user expectation and IB user continuance intention. These findings established that accuracy in sharing bank information and clarity in transaction charges encourage the user to continue the use of IB services. Originality/value The current study develops a unified technology continuance model based on the TTF model and technology continuance theory and investigates IB user continuance intention. Moreover, bank transparency is added in the technology continuance model and established a significant impact towards user expectation confirmation and continuance intention. These findings contribute to the limited body of research in the context of IB user continuance intention and enrich information system literature.

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“…This type of research uses a quantitative descriptive method. This type of research aims to make a systematic, factual, and accurate description of the facts and characteristics of a particular population or object (Nurdin, Pettalongi, & Mangasing, 2019). This type of research also describes the reality that is happening without explaining the relationship between variables.…”

Section: Methodsmentioning

confidence: 99%

Analysis of Variables Influencing Sense of Community and Religious of Muslim Preachers in Using Social Media in Central Sulawesi, Indonesia

Iskandar¹,

Latepo²

2022

IJSSHR

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This study aims to determine the behavior of the preachers by using variables taken from previous research. This study uses a mixed method between quantitative and qualitative. Data were collected through a survey approach, focus group discussions, and in-depth interviews. The sample of this study was selected using a random sampling technique selected in several districts with a total of 90 samples. Surveys are shared online. The object of this research is the young preachers who enter the millennial generation and are active in lecturing. Quantitative data from the survey results were processed using a descriptive statistical approach, while the interview results were processed using a qualitative approach. The results of this study indicate that the variables of seeking information, hedonic behavior, close friendships, expanding friendships, and the behavior when spreading Islamic symbols have contributed significantly to the social behavior and lecturing of young lecturers in Central Sulawesi. This research contributes to the development of future da'wah strategies.

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Understanding Digital Skill Use from The Technology Continuance Theory (TCT)

Cited by 10 publications

References 26 publications

Factors Influencing the Use of Health Information Exchange by Physicians—Using the National Health Insurance PharmaCloud System in Taiwan

Factors Influencing the Use of Health Information Exchange by Physicians—Using the National Health Insurance PharmaCloud System in Taiwan

Examining internet banking user’s continuance intention through the lens of technology continuance theory and task technology fit model

Analysis of Variables Influencing Sense of Community and Religious of Muslim Preachers in Using Social Media in Central Sulawesi, Indonesia

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