Ubiquitous Travel Service Delivery

O'Brien, Paul; Burmeister, Jay

doi:10.3727/109830503108751153

Cited by 18 publications

(9 citation statements)

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“…Ultimately, smartphones may prospectively be a revolutionizing force in the tourism industry (Wang, Park, & Fesenmaier, 2011), as these devices can mediate aspects of the tourism experience (Saari, Yoo, & Tussyadiah, 2008;Tussyadiah & Fesenmaier, 2009;Wang, Park, & Fesenmaier, 2010). The emergence of smartphones and an extensive collection of applications has given tourists a new tool for collecting and disseminating information practically whenever and wherever (Brown & Chalmers, 2003;O'Brien & Burmeister, 2003;Rasinger, Fuchs, & Hopken, 2007). Smartphones also have been found to influence the behaviors of tourists (Kramer, Modsching, Hagen, & Gretzel, 2007;Wang et al, 2011).…”

Section: Smartphone Use During Travelmentioning

confidence: 98%

Using Social Media in Times of Crisis

Schroeder¹,

Pennington‐Gray²,

Donohoe³

et al. 2013

Journal of Travel & Tourism Marketing

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The role of social media in crisis communications is an embryonic area of research in tourism, thus the purpose of this study was to examine drivers of social media use during crises. An online survey of 2,416 tourists from Australia, Brazil, China, India, and Korea was conducted. Hierarchical regression revealed that the drivers were risk perceptions associated with crime, disease, health-related, physical, equipment failure, weather, cultural barriers, and political crises when controlling for nationality, as well as use of a smartphone during past travel when controlling for nationality and risk perceptions. Implications and recommendations are discussed.

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Section: Smartphone Use During Travelmentioning

confidence: 98%

Using Social Media in Times of Crisis

Schroeder¹,

Pennington‐Gray²,

Donohoe³

et al. 2013

Journal of Travel & Tourism Marketing

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“…Importantly, the increased capabilities of mobile phones (i.e., smartphones) support thousands of mobile applications (apps) which extend the functionality of mobile phones to a wide range of information services such as specialized information search, social networking, navigation, etc. Indeed, recent studies indicate that smartphones and their apps have the potential to assist travelers by providing easy access to information anytime and (almost) anywhere (Brown and Chalmers 2003;O'Brien and Burmeister 2003;Rasinger, Fuchs, and Hopken 2007). Further, Kramer, Modsching, Hagen, and Gretzel (2007) found that travelers' activities can be easily changed by the use of smartphones.…”

Section: Introductionmentioning

confidence: 99%

The Role of Smartphones in Mediating the Touristic Experience

Wang

Park

Fesenmaier

2011

Journal of Travel Research

629

354

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Mobile phones have evolved to be smart computers (smartphones) supporting a wide range of information services that can be accessed anytime and from (almost) anywhere. With the increasing number of users and greater incursion into people's life, smartphones have the potential to significantly influence the touristic experience. This study explores the mediation mechanisms of smartphones by examining stories provided by travelers related to their use of smartphones (and associated applications) for traveling purposes. The results reveal that smartphones change tourists' behavior and emotional states by addressing a wide variety of information needs. Importantly, the instant information support of smartphones enables tourists to more effectively solve problems, share experiences, and 'store' memories. The implications of these findings are important in that they suggest the huge potential of smartphones in changing many aspects of the tourism business.

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“…To develop an awareness of the problem, interviews were undertaken with a small number of HMPs (O'Brien & Burmeister, 2003);…”

Section: Methodsmentioning

confidence: 99%

An Ontology For Mobile Situation Aware Systems

O'Brien¹

2009

AJIS

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This paper introduces a novel design artefact, namely a generic situation management ontology based on situation theory. This ontology contributes to the foundation knowledge base of mobile service delivery systems for future research and systems design. It demonstrates the applicability, and feasibility of using situation theory in the design of reactive information systems. The support within the ontology for context based filtering for situation detection also contributes to the efficiency of implementation and operation of situation driven reactive information systems.Highly mobile people (HMPs) require flexible, reactive service delivery due to their regularly changing location and activities and the lack of a wired network connection. A mobile service delivery system should be able to detect relevant events that occur such as change of location, availability of new last-minute specials, sales opportunities and safety issues and then reactively take action in response to these events. This paper describes a generic situation management ontology that was developed in OWL using the ontology development tool, Protégé. The ontology is combined with domain specific classes in the travel domain to create a travel situation management ontology that can be used as the basis for a ubiquitous mobile travel service application. Using a typical independent traveler scenario, the travel situation management ontology is instantiated to demonstrate its effectiveness.

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Ubiquitous Travel Service Delivery

Cited by 18 publications

References 0 publications

Using Social Media in Times of Crisis

Using Social Media in Times of Crisis

The Role of Smartphones in Mediating the Touristic Experience

An Ontology For Mobile Situation Aware Systems

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