Turnaround and human resource strategies during the COVID-19 crisis

Rivera-Prieto, Juan Carlos; Santana, Mónica; Cabrales, Álvaro López

doi:10.1177/23409444221120053

Cited by 5 publications

(2 citation statements)

References 119 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For instance, as uncovered herein, interest is the most common positive emotion experienced by non-frontline employees. Efficiency-oriented strategies such as intensive training to enhance job-related skills and individual performance metrics and rewards should be implemented to maintain employees' heightened interest (Rivera-Prieto et al, 2022).…”

Section: Implications For Hrmentioning

confidence: 99%

Non-Frontline Employees’ Emotional Behavior During Crises: A Comparison Between Essential and Non-Essential Industries

Osorio,

Madero,

Castillo

2023

Rev. adm. empres.

View full text Add to dashboard Cite

The development of organizational strategies to face crises should identify, analyze, and use employee emotions. This study provides a comparative perspective between the emotions of non-frontline employees in essential and non-essential companies during the early days of the COVID-19 pandemic – an event that caused major organizational crises. Content analysis identified the same emotions in both industries, albeit to different extents. Employees in the essential industry expressed more interest, less sympathy, and less anxiety, which may have occurred due to a more significant sense of purpose and security in this industry. Hopefulness, gratitude, and love appeared similarly in both essential and non-essential industries. Work-related variables and demographics have no significant contribution toward the prevalence of emotions. As a contribution, this study uncovered similarities and differences between industries, providing a relevant and profound understanding of how the COVID-19 pandemic shaped the emotional state of non-frontline employees.

show abstract

Section: Implications For Hrmentioning

confidence: 99%

Non-Frontline Employees’ Emotional Behavior During Crises: A Comparison Between Essential and Non-Essential Industries

Osorio,

Madero,

Castillo

2023

Rev. adm. empres.

View full text Add to dashboard Cite

show abstract

“…Por exemplo, conforme exposto nesse estudo, o interesse é a emoção positiva mais comum experimentada por funcionários que atuam fora da linha de frente. Estratégias orientadas para a eficiência, como treinamento intensivo para aprimorar habilidades relacionadas ao trabalho, métricas e recompensas de desempenho individual, devem ser implementadas para manter o interesse elevado dos funcionários (Rivera-Prieto et al, 2022).…”

Section: Implicações Para Rhunclassified

Comportamento Emocional De Funcionários Fora Da Linha De Frente Durante Crises: Uma Comparação Entre Indústrias Essenciais E Não Essenciais

Osorio,

Madero,

Castillo

2023

Rev. adm. empres.

View full text Add to dashboard Cite

RESUMO As emoções dos funcionários devem ser consideradas como dados para identificar, analisar e utilizar no desenvolvimento de estratégias organizacionais durante as crises. O objetivo deste estudo é identificar e comparar as emoções dos funcionários de setores classificados como essenciais e não essenciais durante os primeiros dias da pandemia da Covid-19, classificada como uma grave crise organizacional. Uma análise de conteúdo mostra que as mesmas emoções existem em ambos os grupos, mas em proporções diferentes. Na indústria essencial, os funcionários demonstraram mais interesse, menos ansiedade e menos compaixão. Isso se deve a um maior senso de propósito e segurança conferido pelo tipo de indústria. Otimismo, gratidão e amor aparecem de modo semelhante em ambas as indústrias. Variáveis relacionadas ao trabalho e fatores demográficos não têm incidência na prevalência das emoções. Como contribuição, este estudo encontrou semelhanças e diferenças entre os setores e fornece uma compreensão relevante e profunda de como a pandemia da Covid-19 determinou o estado emocional dos funcionários.

show abstract

Commercial Airline Pilots’ Stress Across the Travel Cycle: Multi-Level Stressors, Spillover Effects, and the Role of Resources

Grant,

Garavan,

Holland

2024

Journal of Travel Research

View full text Add to dashboard Cite

Commercial airline pilots (CAPs) are a key employee group within the travel industry who are exposed to multi-level institutional and organizational demands that impact their lived experience of stress potentially leading to accidents and incidents. This study explores CAPs’ lived experience of stress and draws on conservation of resources theory and context and travel stage frameworks to investigate unique stressors that CAPs face at different travel stages. Utilizing qualitative data from interviews with 28 CAPs combined with archival data, we surface a range of multi-level factors that impact their lived experience of stress at each travel stage. To cope with stressors, and in the absence of valuable contextual resources, CAPs utilized multiple personal resources. We additionally found evidence of significant spillover across the travel stages. Findings highlight the need to improve contextual resources available to pilots, strengthen their personal resources, and customize support to the requirements of the travel stage.

show abstract

Turnaround and human resource strategies during the COVID-19 crisis

Cited by 5 publications

References 119 publications

Non-Frontline Employees’ Emotional Behavior During Crises: A Comparison Between Essential and Non-Essential Industries

Non-Frontline Employees’ Emotional Behavior During Crises: A Comparison Between Essential and Non-Essential Industries

Comportamento Emocional De Funcionários Fora Da Linha De Frente Durante Crises: Uma Comparação Entre Indústrias Essenciais E Não Essenciais

Commercial Airline Pilots’ Stress Across the Travel Cycle: Multi-Level Stressors, Spillover Effects, and the Role of Resources

Contact Info

Product

Resources

About