Non-Frontline Employees’ Emotional Behavior During Crises: A Comparison Between Essential and Non-Essential Industries
María Lucila Osorio,
Sergio Madero,
Ernesto del Castillo
Abstract:The development of organizational strategies to face crises should identify, analyze, and use employee emotions. This study provides a comparative perspective between the emotions of non-frontline employees in essential and non-essential companies during the early days of the COVID-19 pandemic – an event that caused major organizational crises. Content analysis identified the same emotions in both industries, albeit to different extents. Employees in the essential industry expressed more interest, less sympath… Show more
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