Trust in the Police in Rural China: a Comparison Between Villagers and Local Officials

Sun, Ivan Y.; Han, Ziqiang; Wu, Yuning; Farmer, Ashley K.

doi:10.1007/s11417-019-09290-3

Cited by 6 publications

(2 citation statements)

References 65 publications

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“…The study findings also support, to a large extent, the contention of earlier studies (e.g., Elnaghi et al, 2018;Karjaluoto et al, 2018;Loiacono et al, 2002;Menezes et al, 2016;Parasuraman et al, 2005) which found that predominant dissatisfier factors were responsiveness, functionality, and availability (in this study responsivity, interactivity, and serviceability were the corresponding terms used). Even though integrity and reliability (transparency in this study) were found to be the predominant dissatisfiers in recent studies (Badran, 2019;Joseph et al, 2019;Sun et al, 2019), interestingly it was evidenced in this study that integrity and transparency were the predominantly satisfying factors in smart policing service quality dimensions. Model 1 and Model 3 clearly evidence that integrity and serviceability were the dominant factors for users satisfaction.…”

Section: Discussionmentioning

confidence: 42%

The service quality and satisfaction of smart policing in the UAE

Ekaabi

Khalid

Davidson

2020

Cogent Business & Management

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The purpose of this paper is to investigate the multidimensional constructs of smart policing service quality, and the impact of these dimension on the satisfaction levels of UAE residents. An online survey was conducted using a sample of 230 respondents and analyzed using structural equation modeling. The findings of this study confirm that integrity and serviceability have a significant and positive impact on satisfaction. When hedonic dimensions are controlled, it was found that integrity, transparency, responsivity, interactivity, and serviceability are significant predictors of satisfaction. When utilitarian dimensions are controlled, only integrity, transparency, interactivity and serviceability are significant related to satisfaction. This study contributes to the policing and service quality research because limited studies demonstrate how smart policing service quality dimensions drive satisfaction. This research extends beyond current e-service quality models by addressing the importance of utilitarian dimension in police services quality. Such factors and their strategic relation to satisfaction are often overlooked in the public sector for the sake of maintaining long term relationships with residents; a sector in which users are believed to be mostly driven by hedonic motives.

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Section: Discussionmentioning

confidence: 42%

The service quality and satisfaction of smart policing in the UAE

Ekaabi

Khalid

Davidson

2020

Cogent Business & Management

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“…In the US, for instance, IPJ is linked directly and indirectly (via trust in citizens) to external procedural justice among Chicago police officers (Van Craen & Skogan, 2017). In China, IPJ is also predictive of external procedural justice directly or indirectly through moral alignment with supervisors and citizens and trust in citizens (Sun, Han, et al., 2019). A second study found that the relationship between perceived internal accountability and external accountability is mediated by Chinese officers’ job satisfaction and anger (Wu et al., 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Does trust in supervisors translate to compliance and cooperation? A test of internal procedural justice among Taiwanese police officers

Wang

Sun

et al. 2020

Australian & New Zealand Journal of Criminology

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The procedural justice model of policing has gained much popularity in scholarship and empirical support in democracies, yet research on the procedural justice within police organizations, particularly the mediating mechanisms connecting internal procedural justice and officer behavioral tendencies, is rather limited. With an aid of survey data collected from Taiwanese police officers, this study tests the connections between internal procedural justice and officers’ compliance with agency rules and cooperation with supervisors via an essential element—trust in supervisors. Internal procedural justice was found to be directly related to trust in supervisors and officer cooperation with supervisor, whereas the association between internal procedural justice and compliance with agency rules is mainly indirect through trust in supervisors. This study concludes with discussing research and pragmatic implications of findings.

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Public Attitudes toward Auxiliary Police in China: a Preliminary Investigation

Sun

2020

Asian J Criminol

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Trust in the Police in Rural China: a Comparison Between Villagers and Local Officials

Cited by 6 publications

References 65 publications

The service quality and satisfaction of smart policing in the UAE

The service quality and satisfaction of smart policing in the UAE

Does trust in supervisors translate to compliance and cooperation? A test of internal procedural justice among Taiwanese police officers

Public Attitudes toward Auxiliary Police in China: a Preliminary Investigation

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