The primary purpose of this study is to assess the relative effects of race and class, at both individual and neighborhood levels, on public satisfaction with police. Using hierarchical linear modeling on 1,963 individuals nested within 66 neighborhoods, this study analyzes how individual-level variables, including race, class, age, gender, victimization and contact with police, and neighborhood-level factors, including racial composition, concentrated disadvantage, residential mobility and violent crime rate, influence residents' satisfaction with police. The results from the individual-level analysis indicate that both race and class are equally important predictors. African Americans and lower-class people tend to be less satisfied with police. The significant effects of race and class, however, disappear when neighborhood-level characteristics are considered simultaneously. Neighborhood racial composition affects satisfaction with police, with residents in predominately White and racially mixed neighborhoods having more favorable attitudes than those in predominately African American communities. Further analyses reveal that African Americans in economically advantaged neighborhoods are less likely than Whites in the same kind of neighborhoods to be satisfied with police, whereas African Americans and Whites in disadvantaged communities hold similar levels of satisfaction with police. Implications for future research and policy are discussed.

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This study examined the behavioral differences between Black and White police officers in handling interpersonal conflicts. Observational and survey data from the Project on Policing Neighborhoods and the 1990 census data were used. Actions taken by officers are examined along two behavioral dimensions: coercion and support. Findings show that Black officers are more coercive than their White counterparts in responding to conflicts. Black officers are also more likely than White officers to conduct supportive activities in predominantly Black neighborhoods, whereas they do not differ in initiating supportive actions in racially diverse communities. Situational characteristics play a strong role in determining police actions during conflict resolution. Implications for policy and future research are discussed.

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Drawing upon the work of procedural justice and general strain theory, as well as officer survey data from Taiwan, this study proposes and tests a conceptual model that links the internal procedural justice officers receive from supervisors to the external procedural justice officers provide to the public. Results indicated that internal procedural justice affected external procedural justice both directly and indirectly through the mediating factors of job-related satisfaction and anger. Supervisory procedural justice also exerted an indirect influence on officer compliance with organizational rules through the mediating factor of anger and frustration. Implications for research and policy are discussed.